I have been trying to download the new Dell Support Center to my Dimension 5000 running XP, and keep receiving error code 1306 - another application has exclusive access to a particular file. It suggests I shut down all other applications and then retry. However, nothing is open, and I can get nowhere with the download. Any suggestions? Has anyone run into this problem?
There are many files, processes, services & programs open even when nothing is running in the taskbar--just check Task Manager. Dell Support Center runs at every boot and that's the program that is probably blocking the installation or download. You can open the support center and shut it down or use the Task Manager to do it, but I recommend that you wait a while or skip it altogether. There have been a few glitches reported here on the forum with the new Support Center. Since you still have XP there's probably nothing in the new release that will help you much. It might even cause problems on your computer.
Edit: It could be a problem with the Dell Download site, too. It seems to be slow or non responsive today.
I had the same 1306 error with my Dell XP desktop after trying to update DELL SUPPORT CENTER.
The fix that worked for me:
At startup (desktop), do not run the AULAUNCHER program that pops up. Select "cancel"
Hit the Windows Start button (on bottom task bar)
go to Services tab, deselect the Supportsoft line
go to Startup tab, deselect all lines that reference Dell Support Center (I believe I had 3 lines)
Click "apply" at bottom of window. System will reboot and Support Center should not load at Startup.
After the system boots, verify that sprtemd.exe is not running (using Task Manager-processes tab; this file should not be listed).
Now run the AULAUNCHER.EXE program that had been previously downloaded from Dell. The new version of Support Center should install normally.
Following the installation of the new version, I then went back to msconfig, and re-selected the items that I had turned off on the Services and Startup tabs.
Locked file problem.
Product: Dell Support Center (Support Software) -- Error 1306.
Another application has exclusive access to the file
C:\Documents and Settings\All Users\Application Data\SupportSoft\DellSupportCenter\SYSTEM\state\logs\sprtcmd .log.
Please shut down all other applications, then click Retry.
UNISTALL the support center software and reboot.
Then manually re-install the newer version.
To Fly-fish Wisconsin: Thank you very much for taking your time to post a suggested answer to solve the problem concerning error 1306. I followed your instructions and the new version Dell Support Center is now running on my computer. My initial reaction is, an improvement on previous version. Once again thank you.
Great catch FlyFish! I tried your solution and it worked flawlessly! The system rebooted as soon as I clicked Close on the MSCONFIG window,and immediately self-installed "aulauncher.exe" without further incident. I re-enabled all Dell Support Center processes in MSCONFIG, rebooted again and the program works beautifully. In fact, the new PC Check feature (powered by PC-Doctor) uncovered an imminent hard drive failure (which is under warranty and will be replaced free of charge), and a Core Duo misconfiguration which is likely causing many of my slow-downs, screen refresh problems and erratic browsing behaviors. So, you and Dell are both lifesavers!
Thanks a million!
I have the same problem. Error message 1306. I have a dimesion 4600 with XP. If I do nothing about the Support Center download does that mean I will no longer get updates from Dell?
I had this problem today and faced two options
1) buy a registry optimiser with error 1306 removal function
2) Go to control panel click on add/remove programmes and remove old Dcell support centre the download newest version
I opted for 2) and it worked a treat.