1 Copper

New Inspiron One touchscreen windows freeze....HELP!

My compuer is only about a month old and my windows seems to freeze when I start up in the morning.  Everything goes unresponsive and I need to do a hard reboot and restart in safe mode to be able to use the computer.  Anyone have any ideas?

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2 Replies
6 Indium

Re: New Inspiron One touchscreen windows freeze....HELP!

With a new PC, best to contact Dell Support.  If there is any problem, only Dell support can get it corrected under warranty.  We are just users helping users on here, not Dell employees.

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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2 Iron

Re: New Inspiron One touchscreen windows freeze....HELP!

Was this issue ever resolved? I am having similar random screen freezing and lockups on my less than a month old XPS 8300. Have been on the phone with Dell Support and tried many solutions suggested on these forum boards. Nothing has worked. I finally requested a replacement system but my fear is that if it has not been resolved it is simply going to happen with the replacement.

Phoned a week ago and am still waiting for the replacement to be shipped.

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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