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DiAngelo
2 Bronze

New XPS 27 (7760) Windows Hello Problem

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Hello,

Just got a brand new XPS 27 and can't get the Windows Hello feature to work. The error I get is:

Something went wrong....Couldn't turn on the Camera

 

I can confirm that the camera works and is compatible with Windows Hello.

Thanks,

DiAngelo

 

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DiAngelo
2 Bronze

RE: New XPS 27 (7760) Windows Hello Problem

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It works now. I deleted the Realtek driver and reinstalled it from the Dell website.

1 Reply
DiAngelo
2 Bronze

RE: New XPS 27 (7760) Windows Hello Problem

Jump to solution

It works now. I deleted the Realtek driver and reinstalled it from the Dell website.