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Last reply by 08-05-2016 Unsolved
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2 Bronze
2 Bronze

New XPS (8900) -- no stereo audio for stereo speakers

I have no audio, but when I go to (right-click sound icon in tray) --> Playback Devices --> Playback tab --> right click "Speakers / Headphones Realtek High Definition Audio" --> Configure, then in Speaker Setup dialog:

* If I select Quadraphonic in the "Audio channels" list, I hear sound for the RL (rear-left) and RR (rear-right) speakers, with my stereo speakers plugged into the black jack in back. I cannot get sound when testing the regular L and R speakers in Quadraphonic mode; I've tried all 5 jacks.

* When I select Stereo, then clicking L or R speaker icon to test results in no sound, again no matter which of the 5 jacks i plug my stereo speakers into.

* So the only way I have sound is in Quadraphonic mode, but only for the back speakers. Therefore I cannot hear regular stereo output from applications, such as Youtube in Chrome.

This seems like a bug, or a highly unintuitive aspect of Realtek's or Dell's software at best. Any ideas on how to solve? (Beside buying full surround sound speakers)

Replies (2)
Community Manager

Apologies that you have not received a response from our users. Did you resolve this issue? What specific speakers are you testing?

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2 Bronze
2 Bronze

Thanks for checking. I can't remember how I resolved it, but yes it's resolved now.

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