Dell fullfilled their responsibility by replacing the system, after 3 attempts to fix it. Don't assume they know or even care why the first one had so many problems.
They probably tossed it into the recycle bin and that's the end of it. emoticon.Stickouttongue.title
Forum Member since 2004
I am not a Dell employee
I am not having these problems with mine. I even swaped the CPU for a 6850.
But I am wondering if it is shutting down because of overheating.
If you install Speedfan and run it you will see that these PC's especially the CPu gets pretty hot when running video full screen but they seem to cool down pretty fast once the CPu goes back to idle.
I have heard reports of the hard drives failing because of heat also.
I have been lucky but I usually turn it off when not in use.
This is exactly the problem with one of my customer's Dell Zino HD 400. Ugh..of course I thought it was a good buy for an HTPC...it should have been fine. I'm positive this is the same issue...screen goes black like there's no signal, no response from keyboard/mouse, power button is lit but doesn't turn it off or respond.
Time to talk to my friends in India. I may reference this post as evidence that they had to replace the system.
BTW...did they format your hard drive or leave it in tact? I'll still back it up regardless!
Exact same problem with my Zino HD 400. After months of troubleshooting, Dell suggested I reformat and re-install Windows 7. I did and the problem went away for a few weeks....just long enough for the warranty to expire (5 days ago). The problem is back and happens about every other day, always when I'm away from the PC.
Now I have the option of paying $159 to extend the warranty so Dell can address a pre-existing condition...
I have 2 of these - bought for my parents - both blue screen every couple months - one finally died - the HDD did anyway - will be pulling it out tomorrow. Both units are about 14 months old - but i wasn't about to have my parents call Dell (I used to work there - not in support - but i know how that works).
Anyway - it sounds like heat issues kill the HDD - but i wish i knew for sure.
I wish more people reported this as we would have a case for defective product - but there are only a handful of complaints.
BTW - they only use the things for email and web surfing - no video - so the CPU is not taxed that hard.
Try going into the BIOS setup and disable "AMD Cool and Quiet." I did that about 1 week ago and no lock-ups since. Hope that's the cause after all this trouble.
Was yours gettting a blue screen with Kernel data inpage error - or just locking up.
This settings indicates that the CPU will run full speed all the time - instead of stepping down. That may help with lockup issues, but not overheating.
Thanks for the suggestion, i may try it.
Never a blue screen, just a lockup exactly like the first post in this thread - http://en.community.dell.com/support-forums/desktop/f/3514/p/19321965/19848947.aspx