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No Internet After New Hard Disk & Windows 7 Clean Reinstall

I own a Dell Studio XPS 9100 that I bought in 2011. 

The Seagate Barracuda SATA 1TB hard drive died, and I replaced it with a Seagate Barracuda 2TB drive. The  Windows 7 re-install went ok, but I couldn't connect to the net.

Ran device driver, and got errors on the network adapter and RAID.

I went to the Dell site for the 9100 and installed the drivers for the adapter and RAID.

No luck. I still get the "no adapter" error along with the "no cable connected" error.

I have read a lot of the messages on this problem and am stymied.

Does anyone have any idea how I can solve this once and for all and get on the internet?

Solutions (2)

Accepted Solutions
7 Plutonium
1485

I advise patching Windows 7 with the WSUS Offline Update:

http://dellwindowsreinstallationguide.com/wsus-offline-update/

Dell System Software:

http://ftp.dell.com/FOLDER88677M/8/Dell_System-Software_A03_R282538.exe

Intel Chipset Device Software:

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-

NEC USB 3.0 Host Driver:

http://downloads.dell.com/comm/R266197.exe

Card Reader:

http://downloads.dell.com/input/R266195.exe

Intel Matrix Storage Manager:

http://downloads.dell.com/SATA/Intel_Matrix-Storage-Manager_A01_R230056.exe

Realtek NIC:

http://downloads.dell.com/network/R266204.exe

Atheros Wireless Card:

http://downloads.dell.com/FOLDER02988710M/1/Network_Driver_9T8XY_WN32_10.0.0.309_A03.EXE

Note make sure all the Dell Drivers extract and install and not only extract. If they extract only you will need to manually launch the setup.exe from the extracted folder.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell

View solution in original post

7 Plutonium
1485

Try upgrading the Realtek driver manually. See here:

http://dellwindowsreinstallationguide.com/downloading-drivers-checking-hardware-ids-and-downloading-...

As location select C:\dell\drivers\R266204

Provide hardware IDs for the devices with question marks:

http://dellwindowsreinstallationguide.com/checking-hardware-ids-in-the-device-manager/

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell

View solution in original post

Replies (12)
10 Diamond
1485

CHIPSET drivers must be installed before other devices will enumerate on the bus.

http://downloads.dell.com/published/pages/studio-xps-9100.html

Description Supported OS Download
Realtek Realtek RTS5151, v.6.1.7600.30116, A00
WHQLed version with DELL iconsMore details
Windows 7 64-bit
Description Supported OS Download
Intel Matrix Storage Manager, v.9.6, A01
RST 9.6More details
Windows 7 32-bit
Windows 7 64-bit
Windows Vista 64-bit
Windows Vista 32-bit
Description Supported OS Download
Atheros Wireless 1525 WLAN Mini Card Desktops, v.8.0.0.376, A02
DW1525 customer installation driverMore details
Windows 7 64-bit
Windows 7 32-bit
Atheros Wireless 1525 WLAN Mini Card Desktops, v.8.0.0.239 Win7, A04
Windows 7 Customer InstallMore details
Windows 7 32-bit
Windows 7 64-bit
Realtek RTL81XX PCI-E Network Connection, v.7011.01202010, A00
A-rev release,with automatic setupMore details
Windows 7 64-bit
Description Supported OS Download
Intel Chipset Software Installation Utility, v.9.1.0.1007, A00
Intel Tylersburg chipset driver on Vista and XPMore details
Windows Vista 32-bit
Windows Vista 64-bit
Windows XP x64
Windows XP
Windows 2000

 

Description Supported OS Download
Realtek ALC892, v.2.43, A00
WHQLed version with THX supportMore details
Windows 7 64-bit

 


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Diagnostics & Tools

2 Bronze
2 Bronze
1485

Did as you said, including order- NO GO.

The above is what I get on device manager.

7 Plutonium
1486

I advise patching Windows 7 with the WSUS Offline Update:

http://dellwindowsreinstallationguide.com/wsus-offline-update/

Dell System Software:

http://ftp.dell.com/FOLDER88677M/8/Dell_System-Software_A03_R282538.exe

Intel Chipset Device Software:

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-

NEC USB 3.0 Host Driver:

http://downloads.dell.com/comm/R266197.exe

Card Reader:

http://downloads.dell.com/input/R266195.exe

Intel Matrix Storage Manager:

http://downloads.dell.com/SATA/Intel_Matrix-Storage-Manager_A01_R230056.exe

Realtek NIC:

http://downloads.dell.com/network/R266204.exe

Atheros Wireless Card:

http://downloads.dell.com/FOLDER02988710M/1/Network_Driver_9T8XY_WN32_10.0.0.309_A03.EXE

Note make sure all the Dell Drivers extract and install and not only extract. If they extract only you will need to manually launch the setup.exe from the extracted folder.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
2 Bronze
2 Bronze
1485

Phillip:

Success, kinda....

I am now connected to the internet without the USB wifi device!

However, the Realtek adapter is not the one that is connecting me. I am still getting errors on Device Manager:

Any idea how I can clear the Yellow question marks?

Thanks!!

Nelson

7 Plutonium
1486

Try upgrading the Realtek driver manually. See here:

http://dellwindowsreinstallationguide.com/downloading-drivers-checking-hardware-ids-and-downloading-...

As location select C:\dell\drivers\R266204

Provide hardware IDs for the devices with question marks:

http://dellwindowsreinstallationguide.com/checking-hardware-ids-in-the-device-manager/

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
2 Bronze
2 Bronze
1485

Did that - the driver is current. This is the error I am getting:

Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

2 Bronze
2 Bronze
1485

Got it. Uninstaller the device then scanned for hardware changes. The driver re- installed correctly.

Success!

Thank you Phillip!

7 Plutonium
1485

Great :) Thanks for letting us know that worked. The issue might have been it was initially installed without the chipset driver being first applied.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
2 Bronze
2 Bronze
1485

I do now have one new problem.

It is rebooting over and over, lIke it is in a loop.

It reboots, then does it again before windows finishes starting.

Then it shuts down.

When I restart,  it goes into repair mode. I have to wait until it stops, then it starts windows properly, but says the computer recovered from a serious error.

What has happened,  and how do I fix this?

Thanks.

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