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Optiplex 580 SFF BIOS A06 Blank screen
Hi Everyone,
We have purchased Optiplex 580 for our production units from there we have received number of reports that units does not continue loading the OS upon powering on, it just shows blank screen with a blinking cursor.
We tried resetting (ctrl+alt+del) and do hard power-off (3-5sec power button press). still the blinking screen occurs once we power it back on.
Only unplugging from mains and doing power cycle can make these machines work properly.
i have noticed its sign when it will be going like this... when there is no flashed "disk config" after the Dell post logo.
Updating to BIOS A08 still does not solve this issue..
Thanks
osprey4
34.2K Posts
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March 4th, 2013 16:00
Hi Red-g,
Since these are brand new machines, my suggestion would be to contact Dell technical support immediately. It's not even worth diagnosing the problem before you call.
red-g
2 Posts
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March 5th, 2013 08:00
I think it seems that this is somewhat undiscussed problem for these models on this forum. Possibly i get a call for support on this one.
osprey4
34.2K Posts
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March 5th, 2013 15:00
This is a user to user forum. If you need technical support, click support above and go to the technical support page.