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Optiplex 7040 SFF, Windows 10, Problems with Bluetooth USB dongles

I have tried two different Bluetooth dongles for USB. After 1 day they shut down. I've prevented the computer from turning them off in power management. I get this message in Device Manager =

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

The only way to resolve is to pull out the dongle and re-install. And sometimes that takes several tries. Am I better off with an internal Bluetooth card?

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Community Manager
Community Manager

RE: Optiplex 740, Windows 10, Problems with Bluetooth USB dongles

What specific make/model of "Bluetooth dongles for USB"?

Did you test both dongles on every front and rear USB port?

 



 

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RE: Optiplex 740, Windows 10, Problems with Bluetooth USB dongles

Apologies. Its a 7040 SFF. Yes I tried different ports.

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Community Manager

RE: Optiplex 7040 SFF, Windows 10, Problems with Bluetooth USB dongles

* What specific make/model of "Bluetooth dongles for USB"?

* Have you tested both Bluetooth dongles on a different computer also running Windows 10 to see if the issue follows the dongles?

 



 

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2 Bronze

RE: Optiplex 7040 SFF, Windows 10, Problems with Bluetooth USB dongles

Avantree USB Bluetooth 4.0 Adapter for PC, Wireless Dongle

I hadn't thought of testing it with another computer - wont it conflict with its already installed Bluetooth?

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Community Manager

RE: Optiplex 7040 SFF, Windows 10, Problems with Bluetooth USB dongles

You would disable the other Bluetooth prior to testing the Avantree.

 



 

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