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axess2016
1 Copper

Optiplex 780 SFF Optical Drive not showing in BIOS!

Hello.

I recently purchased a Dell Optiplex 780 SFF and noticed the DVD ROM drive wasn't working. So, I went into the BIOS and set SATA mode to Legacy.  The drive was detected.  Then, I went into Windows 7 and a bunch of updates happened. I also updated the BIOS at that time and restarted. Now, my DVD drive is no longer recognized no matter what I set the BIOS to! 

I had the A10 BIOS and updated it to the A15.  Should I re-flash back to A10?

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3 Replies

RE: Optiplex 780 SFF Optical Drive not showing in BIOS!

Hi axess2016,

Thank you for writing to Dell Community Forum.

Please check the below link for steps that can help with this:

http://bit.ly/2iCMoJN

please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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axess2016
1 Copper

RE: Optiplex 780 SFF Optical Drive not showing in BIOS!

Hi! Thank you for your response. I figured it out. It was a loose connection in the power receptacle in the back of the DVD drive. If it is moved upward, the drive works. I will eventually get a DVD RW for the 780 when I can.

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RE: Optiplex 780 SFF Optical Drive not showing in BIOS!

Hi axess2016,

Glad to hear that the issue has been resolved.

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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