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stone3t
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Optiplex 9010 AIO BIOS Update Error - ME FW Update Failed: Internal error: FWU_Buffer

Greetings!

I have an Optiplex 9010 AIO. This morning I was trying to update the BIOS of my system, from A10 to A13. During the update process it showed an error: "ME FW Update Failed: Internal error: FWU_Buffer " - please see the photo below. Although the update failed on the Management Engine part, it still boots up and running OK. I tried couple of times to update the BIOS, and each time I got the same error. I tried to flash the A12 and A11 BIOS as well, A12 gives same error, and A11 has the same Management Engine version hence no use.

Any help on this is very much appreciated!

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16 Replies
osprey4
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RE: Optiplex 9010 AIO BIOS Update Error - ME FW Update Failed: Internal error: FWU_Buffer

Hi Stone3t,

Can you provide a screen shot showing the current BIOS version?

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stone3t
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RE: Optiplex 9010 AIO BIOS Update Error - ME FW Update Failed: Internal error: FWU_Buffer

Hi Osprey4,

The 2nd picture in my original post is the screenshot I took when I lunch the bios update. It shows that I'm on A13 with Intel Management Engine Update 8.1.20.1336.

Anyway the photo below is the one I took in the BIOS interface if any help.

Many thanks!

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osprey4
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RE: Optiplex 9010 AIO BIOS Update Error - ME FW Update Failed: Internal error: FWU_Buffer

It appears your upgrade to A13 was successful.

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stone3t
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RE: Optiplex 9010 AIO BIOS Update Error - ME FW Update Failed: Internal error: FWU_Buffer

Thanks for your reply Osprey, I can see the current BIOS version is A13, however my concern is the Intel Management Engine version is stuck at 8.1.20.1336, and this is the bit which failed during the BIOS update.

Is there any way to update the Intel Management Engine to the current version 8.1.40.1416?

Many thanks!

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RoHe
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RE: Optiplex 9010 AIO BIOS Update Error - ME FW Update Failed: Internal error: FWU_Buffer

You didn't say what version of Windows you're using, but go here, and select your OS at the top, then look under Chipset for the latest Intel ME updates for your hardware.

Ron

Forum Member since 2004
I am not a Dell employee

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stone3t
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RE: Optiplex 9010 AIO BIOS Update Error - ME FW Update Failed: Internal error: FWU_Buffer

Hi Ron,

Thanks for your reply.

Just to clarify, I am not talking about Intel Management Engine Driver/Software under windows. I am talking about the Intel Management Engine that embedded in the BIOS. As you can see from my screenshot, A13 BIOS is upgrading several functions embedded in the BIOS, Intel Management Engine is one of them, which failed during the upgrade process. Therefore the version of Windows I was using is irrelevant. If it helps, I was using Windows 7 Ultimate 64bit with SP1.

Any further help on this topic is very much appreciated!

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retok
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RE: Optiplex 9010 AIO BIOS Update Error - ME FW Update Failed: Internal error: FWU_Buffer

I have exactly the same problem but on OptiPlex 7010.
The BIOS update to A16 went well but it does not update ME FW.

I thought that it could be caused by the missing MebX password as you only enter the BIOS password when updating the BIOS.
So I have changed the BIOS password to be the same as the MebX password but no luck.

The last 10 OptiPlex 7010 we received from Dell already have the newest BIOS A16 and also the correct MebX version.
But I cannot update MebX of the other OptiPlex 7010 we already have.

Would be great if someone at Dell could have a look at this issue.

many thanks,
Reto

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stone3t
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RE: Optiplex 9010 AIO BIOS Update Error - ME FW Update Failed: Internal error: FWU_Buffer

Yesterday I installed the newly released A14 BIOS for the 9010 AIO, and this time the ME FW has been successfully updated, although the updating process took considerable longer time compared to A13.

Maybe Dell will soon release a new BIOS for the 7010?

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retok
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RE: Optiplex 9010 AIO BIOS Update Error - ME FW Update Failed: Internal error: FWU_Buffer

thanks for feedback, that gives me some hope....

I will come back when they release A17, in the meantime I will check our OptiPlex 790

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