carlitog
1 Copper

RE: Optiplex 9010 AIO Screen goes black and freezes on logout.

Hi, we are beginning to experience the same problem (eghalliday) with 9020 AIO's which are i5's running Win7 x86 SP1. The keyboard and mouse freezes. You can attach another mouse and you can see the driver install, however the mouse doesn't work. The only thing that fixes it temporarily is to reboot the machine.

We are using the latest driver cab from dell for 9020 AIO's and we also install the Dell OSD 1.1.4.

 

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adam0012
1 Nickel

RE: Optiplex 9010 AIO Screen goes black and freezes on logout.

Hi...I'm back. We now have 9020 AiO's in our environment doing the same. Lockup, peripherals don't respond, reboot fixes. The solution to the issue with 9010's locking up was to update DELLOSD. However, our 9020's have the latest available version. We're going to try removing DELLOSD on the 9020's, since the symptoms are similar.

 

 

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Highlighted
LALO DE LALO
1 Nickel

RE: Optiplex 9010 AIO Screen goes black and freezes on logout.

SAME issues with many of the 9020 here as well same set up 25 of them. I did the same thing you tried as well. After a reboot the system seems to work fine, no more buzzing sound and the pause while typing for a few days. Then it will start to pausing and buz..One of my staff found the pause and the Buz sound happen at the same time. I thought it may had been a bad power strip [lack of grounding]...It must be power supply or Motherboard. This does not happen to all 9020 just some but over half of them. I'm now leaning towards Hardware.

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IT_Hippy78
1 Copper

RE: Optiplex 9010 AIO Screen goes black and freezes on logout.

Hey Adam,

I can confirm that the DELLOSD patch 1.0.0.16 did not resolve the issue. I experienced the problem several times in the past few days with the new patch implemented. Here's the good news, uninstalling the program altogether has resolve the unexpected crashes.

From what I understand, DELLOSD is a background controller that allows users to manage, store, and distribute data files across a cloud-based service. This is designed primarily for businesses that are looking for simple and dynamic solutions for data management. Uninstalling this program will prohibit you from using these features, but most businesses already have systems in place for data management.

Bottom line - Uninstalling this program is worth it if your experiencing issues related to unexpected crashes. However if you're using DELLOSD as your primary method for data management, then I suggest contacting Dell support.

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healme123
1 Copper

RE: Optiplex 9010 AIO Screen goes black and freezes on logout.

If you are using a "Powerdown" by EON I suggest you change it. That click you can hear means its faulty. 

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