Order has been acknowledged - since March 18th - but no confirmation email.

Hi,

Is this something that is common. I have received an acknowledgement email - however have not yet received a confirmation email.

I tried to contact order support as well as customer service - however they were unable to assist me, as I have not received my order number.

Did my order not go through??

Can someone please assist me, as I've spoken to a total of 4 reps already, and they can't make head or tails of this.

Thanks in advance