I just received my brand spanking new gaming rig, which I splurged on. However, I made the mistake of getting it with the NVIDIA GTX 1080 instead of the GTX 1080ti.
I'd hate to have to return the whole thing and re-order. Would Dell replace just the graphics card if I paid the difference and any shipping costs?
Thank you for your message.
I am afraid, Dell does not have the option of part exchange or individual part upgrade as the system will be billed as a whole unit.
You will need to raise a refund request, return this computer & order a new system with the specifications you are looking for.
You can contact our care team on 1-800-624-9897 & they will be able to assist you with the system refund & assist you with the new order.
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