Outrageous Dell Customer Support

I would like to let everyone know of a recent conversation I had with Dell Tech Support.

I contacted Dell as I wished to purchase a Low Profile PCI filler slot because I had removed a component from my computer and wanted to insert a blank filler slot in it's place, to prevent dust getting in the case.  Unfortunately, these are not available on the Dell Website and I couldn't find a seller anywhere else.

So, they arranged a call back so I could order the parts.  Good I thought...

When the customer support person called, I was informed  that to order a £13.95 filler slot, I would have to extend my computer  warranty for 2 years as the part came with a 2 year warranty.  So for a £13.95 filler slot which is a 10cm piece of metal, they told me I had to buy a warranty for £109 for 2 years or £139 for 3 years.

I was completely disgusted.  I've spent over £1500 with Dell over the last 12 months.  In many respects, I think computers should come with a complete set of blanking slots.  The price of the filler slot is extortionate too - indeed why does a card filler need a warranty!!

This process was a complete con.  A £109 warranty just to buy a slot filler.  Get real!

elyoh