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ToyUser

97 Posts

2838

June 20th, 2007 15:00

PC problem.

I have a friend who can't shut down his computer.  I believe he is running the Windows XP program.
Where should I look to help him with this problem?
 
Sammy

bheisey

49 Posts

June 20th, 2007 15:00

Go to the knowledge base at Support.microsoft.com
Look up XP shutdown problems...

fudgieguys

1.3K Posts

June 20th, 2007 15:00

If it is a Dell, just hold the power button and it should power off. Check with your friend to see if anything has been recently loaded, i.e. hardware or software. Try booting in Safe Mode and see if the system shuts down correctly. If it does then try a system restore to a previous date and time.  FYI.

shesagordie

10 Elder

 • 

46K Posts

June 20th, 2007 20:00

ToyUser

It help's to post the computer model?

See if the guides for Troubleshooting Windows XP Shutdown Issues here or here can help.

Bev.






===================================================
Please don't send me questions about your system by DCF Messenger.
Post the issue in the appropriate Board, where they will be answered.

ToyUser

97 Posts

June 21st, 2007 17:00

Thanks for your help, I will try this tonight.  I will post what fixed the problem?

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