tbell051
1 Copper

Precision T5600 DVD/Blu Ray Drives are gone!!

Neither of these drives show up in My Computer.. Even when I insert a disc in either drive... No windows open up... I used to get a prompt for a blank disc.. Even Roxio says there are no disc drives available...

The drives light up then nothing happens.. I have started and restarted the system several times.

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5 Replies
7- Thorium

RE: Precision T5600 DVD/Blu Ray Drives are gone!!

Version of Windows?

Are they listed in Device Manager?

Ron

   Forum Member since 2004
   I am not a Dell employee

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Highlighted
tbell051
1 Copper

RE: Precision T5600 DVD/Blu Ray Drives are gone!!

Sorry .. been out


Win7 64

They do show in device manager:

And this is what is said about both devices when I check their properties:

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7- Thorium

RE: Precision T5600 DVD/Blu Ray Drives are gone!!

Read me.

Ron

   Forum Member since 2004
   I am not a Dell employee

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RE: Precision T5600 DVD/Blu Ray Drives are gone!!

 Hi,

Please open the registry. Open the search option, type in regedit and open the registry. now follow this path. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318 } Once you are here on the right hand side if you see upper filters or lower filters, right click on them and delete. You will get a pop up message ignore and continue.

Now uninstall the drives in device manager and restart the machine and check if the drives work.

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: Precision T5600 DVD/Blu Ray Drives are gone!!

Hi,
Did you try the steps as suggested.
Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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