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2 Bronze

Problems getting 64-bit Vista ultimate

So, tech support transfers me to sales and sales transfers me back to tech upport. Any suggestions on how to succed in getting this disc shipped to me? This is really frustrating.
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12 Replies
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4 Tellurium

Re: Problems getting 64-bit Vista ultimate

I used chat way back when, but thiss was US based...

XPS 420 with Vista Ultimate 64-bit - Q6700 - 8 GB 800 MHZ Mushkin RAM - 2 500 GB Samsung - 425 Watt PSU

Nvidia 8800gt - 24" Gateway LCD

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3 Argentum

Re: Problems getting 64-bit Vista ultimate

I also used chat Tech support on the Dell web site.  Had a 64-bit disc within a day.

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2 Bronze

Re: Problems getting 64-bit Vista ultimate

I also used Dell Online Chat and had the DVD within a few days. Now, only if UPS didn't leave the box in my yard during a heavy rain storm.
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3 Silver

Re: Problems getting 64-bit Vista ultimate

I'm Uk based and used the email option when trying to get to live chat.

 

I had my answer in a matter of days and am currently awaiting the disk now.

Hope this helps you.

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Community Manager
Community Manager

Re: Problems getting 64-bit Vista ultimate

jslynch78,

Did you private message me your PC service tag number?

 



 

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Not applicable

Re: Problems getting 64-bit Vista ultimate

They said they send the Disc out but to a wrong address 😞
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3 Zinc

Re: Problems getting 64-bit Vista ultimate


@naya_le wrote:
They said they send the Disc out but to a wrong address 😞

 

Well i guess that the other address must think that Dell realyy care about them, sending them a free disk lol

Alienware Area 51 ALX

i7 970

GTX 580

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3 Silver

Re: Problems getting 64-bit Vista ultimate

I've just received my Dell Windows Vista Ultimate x64 DVD today through the post. I contacted Dell via e-mail support and quoted Dell's support document on upgrades (which Chris M gave me). They said it would take seven days to arrive but it didn't come so I contacted them again and they sent it by next day delivery. Very happy with the support I received. I'm based in the UK btw.
Message Edited by pbryanw on 10-29-2008 03:04 PM
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2 Bronze

Re: Problems getting 64-bit Vista ultimate

Chris, I just PM'd you my service tag number. Thanks for the help.
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3 Cadmium

Re: Problems getting 64-bit Vista ultimate

Chris got me the disk when I PM'd him, was in my hands in two days, almost the same amount of time I spent on the phone between tech support and sales - each told me that they had never heard of such a thing.  When I quoted the Dell policy number, the supervisor told me that only applied in Canada, Who Knew???

 

Thanks again Chris for cutting through the red tape.

 

Darrell WV

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Not applicable

Re: Problems getting 64-bit Vista ultimate

Well I'am in the U.K and called support and got a nice asian man who I could not understand so I have been sent the driver disk which came with my xps420 which I got in August

 

I have called again today and was told I could not have it!

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3 Silver

Re: Problems getting 64-bit Vista ultimate

It definitely sounds a case of it depends on who you speak/write too on whether you get the upgrade DVD or not. I think I must have been lucky to get one, judging by some of the experiences I've read.
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