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Problems getting 64-bit Vista ultimate
So, tech support transfers me to sales and sales transfers me back to tech upport. Any suggestions on how to succed in getting this disc shipped to me? This is really frustrating.
packerFan07
705 Posts
0
October 27th, 2008 22:00
jronesi
258 Posts
1
October 28th, 2008 00:00
I also used chat Tech support on the Dell web site. Had a 64-bit disc within a day.
FlexBaud
2 Posts
0
October 28th, 2008 04:00
Nudimensionz
63 Posts
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October 28th, 2008 08:00
I'm Uk based and used the email option when trying to get to live chat.
I had my answer in a matter of days and am currently awaiting the disk now.
Hope this helps you.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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October 28th, 2008 13:00
Did you private message me your PC service tag number?
naya_le
1 Message
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October 28th, 2008 14:00
hbk123
313 Posts
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October 28th, 2008 15:00
Well i guess that the other address must think that Dell realyy care about them, sending them a free disk lolpbryanw
59 Posts
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October 28th, 2008 17:00
jslynch78
9 Posts
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October 28th, 2008 23:00
Darrell WV
482 Posts
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October 29th, 2008 02:00
Chris got me the disk when I PM'd him, was in my hands in two days, almost the same amount of time I spent on the phone between tech support and sales - each told me that they had never heard of such a thing. When I quoted the Dell policy number, the supervisor told me that only applied in Canada, Who Knew???
Thanks again Chris for cutting through the red tape.
Darrell WV
Friely
1 Message
0
October 29th, 2008 13:00
Well I'am in the U.K and called support and got a nice asian man who I could not understand so I have been sent the driver disk which came with my xps420 which I got in August
I have called again today and was told I could not have it!
pbryanw
59 Posts
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October 29th, 2008 14:00