There is no error message when we go to Windows Update........ it gives that beginning message that a scan will begin.....but it never does. It just sits there.
On the McAffey update it says something about Internet Explorer not allowing and Active X. Not sure the exact message.....I am not at her computer.
Just a thought here. Are her firewall privacy controls or her I.E. security controls set to block Active X? It might be a good idea to check out all the security and privacy permissions on both those programs.