I have tried everything for two months to fix this, except replace the drive. The problem is intermitten. I can burn one disc, and the next two fail. Burn two more discs, and the next five fail. It is truly random. The error happens when writing the lead-in on the disc. It usually says something like "Program Memory Area Update failure" or similar depending on the software used. The disc becomes unusable. Yet, if it gets past the lead-in without an error then it finishes just fine. These are the tests I have done so far:
1. used multiple burning software- imgburn, nero, CDburnerXP, starburn, even windows built-in burner. All fail with the same randomness and same frequency.
2. used multiple vendor discs- I am a business and had my vendor give me discs of every major brand. I usually prefer Taiyo Yuden discs for their reliability. All brands failed with the same randomness.
3. burn multiple files and formats- ISO, data, music. The same file can be used (e.g. an ISO file) several times and it will fail with the same randomness and frequency.
4. Uninstall, reinstall, roll-back STPD drivers, RAID drivers, ATAPI drivers, SCSI drivers, SATA drivers. I really feel that this is where the problem is. I just need to find the right combination. These problems seem to have occured after a Dell recommended firmware update, BIOS update, and driver update. I think so anyway.
I have the Studio 435T, i7 920, 6GB RAM, GH50N 16x DVD burner (SATA), ATI Radeon 4870, 1TB drive.
Does anyone have any ideas or have had this problem before? I dread calling Dell Tech Support. They are a nightmare that I never want to repeat again.
If someone has a newer 435T and wouldn't mind taking a snapshot of the device manager with the following twirled down- DVD/CD ROM drives, IDE ATA/ATAPI controllers, Storage controllers- that would be a huge help (see a sample below). I can compare to what I have now, driver-wise, and try to match it.
Thanks to everyone who can help me!