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February 16th, 2010 19:00

Raid Issue

My father has a Dell XPS 400 and from his phone call the other day it sounds like one of the hard drives failed.  This happened a little over a year ago too but it was still under warranty so Dell replaced it.  I'm trying to help him fix it over the phone but I need more information then hes able to give me on how this works,  I'm guessing Dell set this up as a Raid 1 array but is also using Norton Ghost?

 

Below is the information he sent me.  Do I just need to replace the failed hard drive with another 160 gig hard drive and thats it?  Is there anything special that needs to be done?  How do I determine which drive failed.   (Please feel free to use tech terms and I'm pretty experience fixing computers).

 

Thanks

 

 

Intel(R) RAID Technology
Intel RAID Controller: Intel(R) 82801GR/GH SATA RAID Controller
Number of Serial ATA ports: 4
RAID Option ROM Version: 5.0.0.1032
Driver Version: 7.8.0.1012
RAID Plug-In Version: 7.8.0.1013
Language Resource Version of the RAID Plug-In: 7.8.0.1013
Create Volume Wizard Version: 7.8.0.1013
Language Resource Version of the Create Volume Wizard: 7.8.0.1013
Create Volume from Existing Hard Drive Wizard Version: 7.8.0.1013
Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 7.8.0.1013
Modify Volume Wizard Version: 7.8.0.1013
Language Resource Version of the Modify Volume Wizard: 7.8.0.1013
Delete Volume Wizard Version: 7.8.0.1013
Language Resource Version of the Delete Volume Wizard: 7.8.0.1013
ISDI Library Version: 7.8.0.1013
Event Monitor User Notification Tool Version: 7.8.0.1013
Language Resource Version of the Event Monitor User Notification Tool: 7.8.0.1013
Event Monitor Version: 7.8.0.1013
Array_0000
Status: No active migration(s)
Hard Drive Write Cache Enabled: Yes
Size: 298 GB
Free Space: 0 GB
Number of Hard Drives: 2
Hard Drive Member 1: WDC WD1600JS-75NCB1
Hard Drive Member 2: WDC WD1600JS-75NCB3
Number of Volumes: 1
Volume Member 1: ARRAY
ARRAY
Status: Degraded
System Volume: Yes
Volume Write-Back Cache Enabled: No
RAID Level: RAID 1 (mirroring)
Size: 149 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Hard Drives: 2
Hard Drive Member 1: WDC WD1600JS-75NCB1
Hard Drive Member 2: WDC WD1600JS-75NCB3
Parent Array: Array_0000
Hard Drive 0
Usage: Array member
Status: Normal
Device Port: 0
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: WDC WD1600JS-75NCB1
Serial Number: WD-WCANM1828372
Firmware: 10.02E01
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 149 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 1
Volume Member 1: ARRAY
Parent Array: Array_0000
Hard Drive 1
Usage: Array member
Status: Failed
Device Port: 2
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: WDC WD1600JS-75NCB3
Serial Number: WD-WCANMH833628
Firmware: 10.02E04
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 149 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 1
Volume Member 1: ARRAY
Parent Array: Array_0000

 

139 Posts

February 16th, 2010 20:00

if one drive in the mirror is fine you should be able to rebuild the degraded drive (provided the hardware is ok) from the good drive. It is possible for it to become degraded without having a bad/damaged HDD. If you are sure the HDD is non-functioning you will need to replace it with the exact same HDD.  After replacing the damged drive, rebuild the array.

Make sure to back up everything.  As long as there is 1 good HDD you can backup.

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