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Rebooting over and over and over....
I have a DELL GX620 Optiplex Desktop, I carried it out of town with me. At the hotel, I hooked it up to the free WI-FI wireless service and every since then it reboots on its own (like every 5 seconds). I had bought a wireless network adapter to use and I was wondering was it the problem. I reinstalled the Windows 7 CD and it will still reboot in the middle of the installation. Could it be memory going bad? What about the AC/DC Power Adapter? What do I need to do to correct it?
DELL-Saharsh K
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July 23rd, 2013 15:00
Hi jord4,
Please run the diagnostics on the system to confirm hardware functionality. Here are the steps:
Please reply with the results, will take it further from there.
jord4
16 Posts
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July 25th, 2013 11:00
I did what you said. I didn't get any error results. It showed Drive 0: Pass Drive 1: CD-ROM/DVD Diagnostics not supported. Test completed. Press enter to reboot. I login and it went back to rebooting again over and over. It has to be a software problem...
DELL-Saharsh K
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July 25th, 2013 13:00
Hi jord4,
Thank you for sharing the information. Please boot the system to BIOS and check if the system is rebooting or shutting down there. Restart the system and immediately start tapping the 'F2' key to enter the 'BIOS'. Also, share the screenshot of 'Reliability Monitor' for me to review which application is crashing or causing this issue. Here are the steps to access Reliability Monitor:
Please reply with the information and I'll be happy to assist further.
jord4
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July 26th, 2013 10:00
Ok I will do that today at lunch. Also, I have www.TheBestPCdoctor.com looking into it and have did some work as well. They think my Windows 7 cd isn't good. So later on today, they want me to burn a couple of DVDs to download their software from another computer and use the DVDs on my desktop to see if that will work. I was kind of able to re-install my Windows 7 but during the installation, I couldn't tell if it completed, but it did. There are no drivers installed as well. I'll keep you posted.
jord4
16 Posts
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July 26th, 2013 12:00
I just came back from Home on my lunch break. I went to the BIOS screen, didn't see any error messages. Next, I went to the start menu and tried to type in "Reliability Monitor", it rebooted on me again...
DELL-Saharsh K
1.5K Posts
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July 26th, 2013 18:00
Hi jord4,
Please boot the system in BIOS and leave it long enough to identify whether it is rebooting or shutting down in BIOS or not. Also, it appears that the Windows is not properly installed. I recommend that you perform clean installation of Windows 7. You may refer to the link http://dell.to/13nXHsM for instructions. Please backup the data as this process leads to data loss.
Please reply if you have any questions.
jord4
16 Posts
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July 27th, 2013 12:00
I will be getting a clean installation of Windows 7 today, I will make sure to backup the data. How can I get the Reliability Monitor print screen to you?
DELL-Saharsh K
1.5K Posts
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July 29th, 2013 12:00
Hi jord4,
Please share the status of the system after reinstalling Windows 7. If the system is performing normally, then there is no need to share the screenshot of reliability monitor. Else, you may open reliability monitor, press the PrtScn key, open Paint application and paste it on it. Save the picture and share it here.
Please reply with the information, I'll be happy to assist further.
jord4
16 Posts
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July 30th, 2013 09:00
Hi Saharsh,
Well, www.BestPcDoctors.com continued working on it over the weekend. They finished with reinstalling Windows 7, plus added some more software. On yesterday, I was able to get on the Wi-Fi Internet service. I downloaded my network adapter software onto my desktop but, still had issues with the rebooting on its own. I noticed that it only at times will reboot when I was downloading software like McAfee Antivirus, and Windows updates. This morning, it was still rebooting own its own agian. At lunch, I'll go home and do another Reliability monitor and send it to you today.
DELL-Saharsh K
1.5K Posts
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July 30th, 2013 13:00
Hi jord4,
Thank you for sharing the information. Please share the Reliability Monitor screenshot for me to review it. Will take it further from there.
jord4
16 Posts
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July 31st, 2013 12:00
I don't have paint application, any other alternatives? I have it on my flash drive, I tried to put it on the Paint application at FedEx Office but it wouldn't take the document file it was in.
DELL-Saharsh K
1.5K Posts
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July 31st, 2013 18:00
Hi jord4,
Please share the picture or screenshot that you have saved in the flash drive. It is not necessary to be saved and shared through Paint application.
Please share the image for me to review it.
jord4
16 Posts
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August 1st, 2013 10:00
I don't have Microsoft Word or Excel, would I need them? How do I download it from the flash drive? www.BestPcDoctors.com uninstalled the Windows 7 and replaced it with Windows XP because my Desktop is old and they think it couldn't handle their Windows 7 software. It came with that software. But, they said lets see what happens...
DELL-Saharsh K
1.5K Posts
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August 1st, 2013 17:00
Hi jord4,
Please boot the system in Safe Mode with Networking and try downloading the Windows Updates there, check if the system is still rebooting or not. Here are the steps to boot to Safe Mode with Networking:
Please observe if the system is rebooting here or not. Reply with the information, I'll be happy to assist further.
jord4
16 Posts
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August 2nd, 2013 06:00
We were doing that all along. www.BestPc Doctors.com was working out of Safe Mode with Networking. They worked on the Hard Drvie as well. They tried everything until they gave up and decided they couldn't fix it. So it must be a hardware issue. I tried running a PC Diagnostic from the support.dell.com website and it will reboot in the middle of the process. Then again, it might have something to do with the Wireless Network Adapter hooked to my Desktop. You know this didn't start until i start using it on this Wi-Fi Internet Service.