987TW321
1 Copper

Recent Problems with 8920 Quality

I have been a Dell user for several years and have been generally happy with the computers.  This week I decided to upgrade with an 8920 that was for sale at Costco.  I purchased one, brought it home, and unpacked it.  The ports for the graphic card were not accessible as the graphic card had been installed at an angle.  I returned it and got another 8920.  After turning it on, the fan came on and was unbelievably loud.  I returned this one and got refunded.  At this point I'm really having some doubts about quality with current Dell products.

0 Kudos
3 Replies
fireberd
6 Indium

RE: Recent Problems with 8920 Quality

I don't recall others with these types of problems with the 8920.  I would hope these are not the norm.  I've recently bought a Dell Laptop and a Monitor and both are 1st class.  



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

0 Kudos
RoHe
6 Indium

RE: Recent Problems with 8920 Quality

Unfortunately, things can get shifted during shipping...

As for fan noise, this isn't uncommon on the XPS 8920, especially those with an i7 CPU. The fix is to open the active Windows Power plan and set the max allowed CPU usage to 99%, instead of 100%.  Be sure to save the change to the power plan.  

Note: Some users said they had to go to 95% max, so YRMV.

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
RoHe
6 Indium

RE: Recent Problems with 8920 Quality

And it helps to make sure you have the latest version of BIOS, chipset drivers, and video drivers too.

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos