Luis_A85
1 Copper

Replacement Chassis & Motherboard combo will not boot past DELL INTERNAL SERVICE MENU W AMT OPTION SELECTION

I have a system that was built for me. One day it started saying CPU fan failure. When I press F1 to continue it brings me to a "SERVICE MENU" *** Dell Internal Use Only *** that allows me to select AMT options and prompts me to enter a service tag.

Please help need to get into the BIOS

0 Kudos
1 Reply
RoHe
6 Indium

RE: Replacement Chassis & Motherboard combo will not boot past DELL INTERNAL SERVICE MENU W AMT OPTION SELECTION

What happens if you press F2? That should open BIOS setup.

But opening BIOS setup isn't going to fix a CPU fan failure error. If the fan died, the only fix is to replace it with another Dell OEM fan designed for this model.

Note, the fan may be spinning, but if its sensor died, you'll still get that "fan failure" message.

BTW: Have you checked the fan sensor cable connection to the motherboard? It might just not be connected properly and causing the error message.

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos