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December 1st, 2015 22:00

S2716DG, EVGA 680 GTX, Unable to select 144Hz, only 120Hz?

I just received my new S2716DG and was excited to get things running.

I connected it with the included display port cable and updated my nvidia drivers to the most recent version.

When I go into both Windows & Nvidia control panel, I'm able to only select 120 HZ as my max refresh rate. I've gone through all lower resolutions (I'm at the highest) and no opportunity is given to select 144hz.

For context I'm using an EVGA 680 GTX.

Is this a known issue? Is it a driver issue? Is there a solution?

Someone suggested create a custom resolution and setting the refresh rate to 144hz - would this be a temp. fix?

8 Posts

April 8th, 2016 08:00

nVidia support ticket answer for this some time ago... hope that helps

"I've discussed this issue with development and after some research on the specification this is expected due to HW limitation. The 2560x1440@144Hz resolution would require a pixel clock of 586Mhz. The GeForce GTX 770 max pixel clock is 540Mhz. You'll need a GTX 980 class GPU, which has a higher pixel clock, in order to support the 2560x1440@144hz resolution. Let me know if you have any further questions."

Community Manager

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54.2K Posts

December 2nd, 2015 06:00

Based on the S2716DG User's Guide pages 6, 11, 12, we know that the S2716DG DisplayPort in is capable of 144Hz. So the culprit is either the Nvidia driver or the video card itself. The only test you could try is using another computer or another video card in that system to see if the results differ.

Community Manager

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54.2K Posts

December 2nd, 2015 07:00

I have not seen such a list. The EVGA 680 GTX came out 3 years ago. What specific EVGA 680 GTX model is it? They have 4 or 5 different ones. Look for a model number on the box.

December 2nd, 2015 07:00

Hey Chris -

Is there a list of video cards that were tested by Dell to support the 144hz feature?

There wasn't any mention of this on the product page, and given that my card is still relatively strong, it would be unfortunate if the only way to achieve 144 hz is to upgrade my still sufficient card.

December 2nd, 2015 08:00

Appreciate you looking into this.

Here's my card info and the exact product page (from Newegg)

EVGA SuperClocked+ 02G-P4-2684-KR GeForce GTX 680 2GB 256-bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card

Community Manager

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54.2K Posts

December 2nd, 2015 09:00

I am not seeing an Nvidia or EVGA document that details what Hz settings the GTX 680 can do. I found this, but not any Hz data. I think we need to move this conversation to the Desktop Video board to get more eyes on it. As a test, lower the windows desktop resolution one notch. Then check the Hz maximum.

December 2nd, 2015 10:00

Hey Chris,

Perhaps this is what you're after:

www.evga.com/.../GPU.aspx

States 240 refresh rate max.

Can you move the thread yourself or should I manually create a new topic?

December 2nd, 2015 10:00

Hey Chris,

Not sure if this is what you're looking for: www.evga.com/.../GPU.aspx

States 240 HZ max refresh rate.

Should I manually create a new thread or are you able to move it over there with admin controls?

Community Manager

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54.2K Posts

December 2nd, 2015 10:00

Moving it.

Community Manager

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54.2K Posts

December 3rd, 2015 06:00

I am surprised that none of our Desktop users have chimed in. I am not convinced that the monitor is at fault. But you may initiate a monitor exchange. Test the replacement before sending any monitor back to Dell. If the replacement does not have the issue, keep it and send us the original. If the replacement has the SAME issue, the monitors were not at fault. Send the replacement back to Dell. Look to the video card as the culprit.

8 Wizard

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47K Posts

December 3rd, 2015 06:00

HDMI doesn't support a refresh rate above 60Hz.
No single card, not even a Titan, can play in surround 1080p,
144Hz, without turning details wayy down, so they don't bother trying this. This kind of  monitor setup requires 2 two cards minimum which is why all mac pro's nowhave dual AMD cards and 12 gigs of Vram. You have to use thunderbolt or DVI or DISPLAYPORT.
Also, I hope you plan on playing some really old games
if you want 144 Hz at, I assume, 5760x1080 with a single 680 across 3 monitors.

The 680 is not listed as a single 4k card.  I would check with nvidia on their site to see if there is a specific required driver.

 

8 Wizard

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47K Posts

December 3rd, 2015 06:00

A GeForce GTX 680 GPU must be paired with another GeForce GTX 680 GPU (graphics card manufacturer can be different). SLI requires sufficient system cooling and a compatible power supply.

 - 3840x2160 at 30Hz or 4096x2160 at 24Hz supported over HDMI. 4096x2160 (including 3840x2160) at 60Hz supported over Displayport. Support for 4k tiled MST displays requires 326.19 driver or later.

December 4th, 2015 12:00

Thanks for the offer Chris but I highly doubt it's the monitor at this point.

I've met varying answers, as one user suggest you can achieve 144hz with dual link DVI, whereas others state the 680 GTX doesn't support 144hz even with displayport.

It seems that the issue at hand is the pixel clock speed not being sufficient to push the 144hz.

If I might make a suggestion, having some kind of information on the product page to notify potential buyers that there are requirements to get 144hz would be nice as even some newer cards would likely be unable to support it.

December 5th, 2015 00:00

I have same problem with GTX 670 SLI

but other monitor(asus pg278q) apply 144hz with 670 supplied display port cable

I want to help..

December 5th, 2015 16:00

The plot thickens.

How were you connected with the 670 to your old computer?

Perhaps it has to do with the display port then vs dual dvi (if that's what you used).

I'll be trying a different display port cable on the off chance it's the cable (which would be surprising).

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