Service Tag:<Service tag removed>
Express Service Code: <Express service code removed>
This is not the way to contact Dell Tech Support. This is a user-to-user forum.
Contact Dell Tech Support via email, phone or chat. Go here and follow the links to contact Support. Be sure to select your country/region at lower right corner of that page if you're not in USA.
And please remove your Service Tag and Service Code from your post. Never post those in an open forum like this, and consider those numbers confidential info to be shared only with Dell Tech Support.
Forum Member since 2004 I am not a Dell employee