shotoga
6 Indium

Screen freeze/lockup on dell dimension e520

Every time i run too many applications, like a game such as league of legends or something, itunes, and skype, (thats not alot), my computer just completely freezes.(Not a blue screen just freezes the screen and i can't move the mouse, or do anything). The keyboard lights(num lock caps lock, scroll lock) turn off. Everything else in my computer stays on.  I ran the Dell PC diagnostics and it passed everything. I bought more ram, a better processor, and a better graphics card, but it still crashes. I tried reinstalling windows xp, and reformatting my computer, but it didnt help. I switched the Sata cables from 1 and 2 to 4 and 5. I downloaded the latest drivers for my computer on the dell website. I don't know what to do. Could it be my hard drive, or motherboard causing these crashes? If you have any questions about my computer please ask. Please Help. Thanks!

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8 Replies
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8 Krypton

RE: Screen freeze/lockup on dell dimension e520

Hi Shotoga,

There are plenty of good tools for testing your hard drive, which is what I would try first. Seagate has their SeaTools. You can download an ISO file and use it to burn a CD, which is bootable and will run the diagnostic program. Give that a try and tell me if you find anything.

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shotoga
6 Indium

RE: Screen freeze/lockup on dell dimension e520

Thanks for helping again. All of the tests fail, and the serial number says SCSI-FC-SAS, but my hard drive is SATA.

This is the error message.

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IndexOutOfRangeException: Index was outside the bounds of the array.
at SeaToolsforWindows.frmSTXMain.ProcessTestCompleted(Int32 xd)
at SeaToolsforWindows.frmSTXMain.Timer_Tick(Object sender, EventArgs e)
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.239 (RTMGDR.030319-2300)
CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
SeaToolsforWindows
Assembly Version: 1.2.0.8
Win32 Version: 1.2.0.8
CodeBase: file:///C:/Program%20Files/Seagate/SeaTools%20for%20Windows/SeaToolsforWindows.exe
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 10.0.0.0
Win32 Version: 10.0.30319.1 built by: RTMRel
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualBasic/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.258 built by: RTMGDR
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 built by: RTMRel
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.235 built by: RTMGDR
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 built by: RTMRel
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Runtime.Remoting
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Remoting/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 built by: RTMRel
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Management
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
SpawnCLR
Assembly Version: 1.0.4720.28702
Win32 Version: 1.2.0.8
CodeBase: file:///C:/Program%20Files/Seagate/SeaTools%20for%20Windows/SpawnCLR.DLL
----------------------------------------
CustomMarshalers
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/CustomMarshalers/v4.0_4.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

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8 Krypton

RE: Screen freeze/lockup on dell dimension e520

Time for a new hard drive, I think.

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shotoga
6 Indium

RE: Screen freeze/lockup on dell dimension e520

i plan on buying a WD1002FAEX or a WD5001AALS, are they compatible with windows XP, and should they work properly? Or what hard drive would you recommend?

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shotoga
6 Indium

RE: Screen freeze/lockup on dell dimension e520

also is sata 3 compatible with sata 1, or 2?

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Rajjon
1 Copper

RE: Screen freeze/lockup on dell dimension e520

I have the exact same problem. My unit originally had Vista on it. I installed Win 7 premium on the old drive. Same problem. I replaced the hard drive with a known working drive also with W7P. Same problem.

The unit runs fine in safe mode w/networking, but crashes (shuts off) half the time, and freezes at other times within 2 mins. or less when windows starts normally. Everything "seems" normal in the bios. I did a memory upgrade a year ago. 

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8 Krypton

RE: Screen freeze/lockup on dell dimension e520

Yes, SATA 3.0 is supposed to be backward compatible.

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8 Krypton

RE: Screen freeze/lockup on dell dimension e520

The unit runs fine in safe mode w/networking, but crashes (shuts off) half the time, and freezes at other times within 2 mins. or less when windows starts normally. Everything "seems" normal in the bios. I did a memory upgrade a year ago. 

A failing power supply can cause these symptoms.

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