Service Tag Invalid

Hi Ben,

Please remove the Service Tag from public view for security reasons.

I have received the Service Tag information. I will look into the details and get it corrected.

Allow me some time. I will keep you posted.

If your system was purchased through someone other than Dell Like Costco then you have to register your service tag.

It can take some time for a NEW system to be in the database.

Thanks for the answer. However, I purchased the system from Dell direct and it's a few weeks old now! I thought it'd be on there by now!

Hi Ben,

I have looked the information and the system is registered under your name. However, the system model is not updated correctly. Please be rest assured, I am working on it and will get it resolved for you.

I believe the system is working fine. Let me know if you need any other assistance.

Hi Ben,

The system details have been updated.

For the account issue, I would suggest you to update the account information by following the steps below :

• Click Here and click on My Account
• Login to My Account
• On My Account main page scroll down and click on My Address Book
• Under My Contact Addresses click on Edit to update the information and save the changes

Hope this helps.

Thanks, the tag fix has worked. However, I note that the page still displays 'Hello...' when I am logged in, even though my details were already correctly completed in 'My Address Book'. Any other suggestions?

Hi Ben,

Please share your email address associated with your Dell My Account via Private Message (Click on my name and click on Start Conversation). Will take it further from there.