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Sound bar stopped working! & mouse erratic!
Hi, My week old sound bar has suddenly stopped working, even though all the settings show its working perfect. Anyone got any simple suggestions?
Also, my mouse isnt precise when clicking on an object. You actually have to hover outside the item concerned to activate or to actually click. The mouse icon seems erratic when this happens and very frustrating! This works with both DELL corded and my LOGITECH cordless mouse, so i think its a setting somewhere rather than the mouse. Ive tried changing all the obvilous setting, without success.
Any suggestions would be most welcome. Thx
R2sma
8 Posts
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June 2nd, 2008 14:00
Davet50
14.4K Posts
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June 2nd, 2008 14:00
It would help us to know what Dell system you have as well as the hardware in it to help you troubleshoot these issues..
My feeling on the mouse issue would be a reinstall of the video driver for you video card.
As to the sound bar are you hearing sound at all??
eskymi
1.1K Posts
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June 2nd, 2008 15:00
As I have seen this many times, I am going to assume you have the ATI video card. Probaby the 2400 or 2600 series. And that the mouse usually has to be to the top and left of the link you wish to click on.
Go to ATI's website www.ati.com and download the most current drivers for the card. This will fix the mouse issue.
If you have an NVIDIA graphics card and this mouse problem, go to www.nvidia.com and do the same. But in all the posts about the erratic mouse situation, I have never seen this issue with NVIDIA cards, only ATI.
Davet50
14.4K Posts
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June 2nd, 2008 16:00
Yes you will need uninstall the old driver before reinstalling the new one. Eskymi is correct as the mouse issue is or has been prevelant on the ATI cards.
Here is a link on how to install/reinstall the video drivers..
http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS&thread.id=27146
As to the sound issue do you have a sound card or are you using the onboard sound system?
R2sma
8 Posts
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June 3rd, 2008 15:00
Many thanks. The mouse seems to be doing what its supposed to do. A bit of a long way for a shortcut, but worth it in the end.
Any suggestions about the soundbar?
Thx
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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June 3rd, 2008 15:00
See where the soundbar is plugged into the green jack on the back of the PC? Unplug that and plug headphones into the green jack. play a song. Do you hear anything through the headphones?
R2sma
8 Posts
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June 3rd, 2008 15:00
Audio Integrated HDA 7.1 Dolby Digital capability
It jsu stopped without any change of settings.
Any ideas?
Thx
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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June 3rd, 2008 17:00
Reinstall this. When done, restart the PC. Then, check the sound.
R2sma
8 Posts
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June 3rd, 2008 17:00
Hi
When i try and re-install the 'Sigma' soundcard, i get...
An error (-5009:0x8002802b) has occured while running setup.
The soundcard is currently uninstalled.
Robert
R2sma
8 Posts
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June 3rd, 2008 17:00
Dont hear anything at all. I tried plugging into the front headphone jack as well, nothing coming out!
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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June 3rd, 2008 18:00
* Reinstall this
* Restart the PC when finished
* Press F2 to enter the System Setup
* Under Onboard Devices, make sure Integrated Audio is on
* Exit System Setup saving your changes
* Try to reinstall the audio driver again
R2sma
8 Posts
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June 4th, 2008 07:00
Hi, that link you tried to send is 'broken'. The Integrted audio was off in the setup. It says 'Auto' is what the setting should be. Ive set it as 'On'
I now have sound, however its through the 'Speakers' device in the sound settings. The digital output device HDMI, (Which was the default before i clicked onto the speakes setting) was originally the default. Should that be correct?
The Didital output gives me 2 'Volume Mixer' options including Windows Sounds, The basic speaker setting doesnt allow this setting and i dont get the windows sounds (ie startup etc) with the basic 'Speaker' setting.
Does this sound (excuse the pun) like its still not configured for my soundcard?
Thx