2 Bronze

Sound bar stopped working! & mouse erratic!

Hi, My week old sound bar has suddenly stopped working, even though all the settings show its working perfect.  Anyone got any simple suggestions?

 

Also, my mouse isnt precise when clicking on an object.  You actually have to hover outside the item concerned to activate or to actually click.  The mouse icon seems erratic when this happens and very frustrating!  This works with both DELL corded and my LOGITECH cordless mouse, so i think its a setting somewhere rather than the mouse.  Ive tried changing all the obvilous setting, without success.

 

Any suggestions would be most welcome.  Thx

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12 Replies
7 Thorium

Re: Sound bar stopped working! & mouse erratic!

It would help us to know what Dell system you have as well as the hardware in it to help you troubleshoot these issues..

 

My feeling on the mouse issue would be a reinstall of the video driver for you video card.

As to the sound bar are you hearing sound at all??

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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2 Bronze

Re: Sound bar stopped working! & mouse erratic!

I have an XPS420, and im hearing no sound whatsover from the soundbar.  Do i have to uninstall the video card before reinstaling?
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4 Germanium

Re: Sound bar stopped working! & mouse erratic!

As I have seen this many times, I am going to assume you have the ATI video card.  Probaby the 2400 or 2600 series.  And that the mouse usually has to be to the top and left of the link you wish to click on.

 

Go to ATI's website www.ati.com  and download the most current drivers for the card.  This will fix the mouse issue.

 

If you have an NVIDIA graphics card and this mouse problem, go to www.nvidia.com and do the same.  But in all the posts about the erratic mouse situation, I have never seen this issue with NVIDIA cards, only ATI. 

Message Edited by eskymi on 06-02-2008 12:02 PM

2  XPS 420's, Quad 2.4ghz, 8800GT and 9800GTX, 3gigs RAM (Vista Home)

2 Inspiron 1720's, 2.0 and 2.5 gig processors, 2 and 4 gigs RAM, 8400GM and 8600GT cards (Vista Home and Ultimate)

1 E1705, 2.0 processor, 2 gigs RAM 7900GS. (Vista Home)

2 Mini 9's, Black and Cherry Red......(Windows XP) Love The Mini!!!!!

 

 

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7 Thorium

Re: Sound bar stopped working! & mouse erratic!

Yes you will need uninstall the old driver before reinstalling the new one. Eskymi is correct as the mouse issue is or has been prevelant on the ATI cards.

Here is a link on how to install/reinstall the video drivers..

http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS&thread.id=27146

 

As to the sound issue do you have a sound card or are you using the onboard sound system?

Message Edited by Davet50 on 06-02-2008 01:16 PM
Message Edited by Davet50 on 06-02-2008 01:18 PM

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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2 Bronze

Re: Sound bar stopped working! & mouse erratic!

Many thanks.  The mouse seems to be doing what its supposed to do.  A bit of a long way for a shortcut, but worth it in the end.

Any suggestions about the soundbar?

Thx

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2 Bronze

Re: Sound bar stopped working! & mouse erratic!

The soundcard is...

Audio Integrated HDA 7.1 Dolby Digital capability

 

It jsu stopped without any change of settings.

 

Any ideas?

Thx

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Moderator
Moderator

Re: Sound bar stopped working! & mouse erratic!

R2sma,

See where the soundbar is plugged into the green jack on the back of the PC? Unplug that and plug headphones into the green jack. play a song. Do you hear anything through the headphones?

 



 

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2 Bronze

Re: Sound bar stopped working! & mouse erratic!

Dont hear anything at all.  I tried plugging into the front headphone jack as well, nothing coming out!

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Moderator
Moderator

Re: Sound bar stopped working! & mouse erratic!

R2sma,

Reinstall this. When done, restart the PC. Then, check the sound.

 



 

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