i have dell inspiron N5010 laptop with OS windows 8 64 bit.
Recently sound is not coming from the speakers as well as the headphones.
I have tried updating my sound drivers but nothing happened.
I ran diagnostics during booting and got error codes 1B63: 061B and 1B63: 1A1B.
Please advice me regarding this problem.
I understand you have tried running diagnostics, I would like to know if the steps mentioned in this link were performed: http://bit.ly/24ArDS
Also, follow the steps mentioned in the link for sound issues in Windows: http://bit.ly/XUCkea
Please post the results.
Thanks & Regards,Nikhil D#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here.