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Sound not coming on my N5010 laptop

i have dell inspiron N5010 laptop with OS windows 8 64 bit.

Recently sound is not coming from the speakers as well as the headphones.

I have tried updating my sound drivers but nothing happened.

I ran diagnostics during booting and got error codes 1B63: 061B and 1B63: 1A1B.

Please advice me regarding this problem.

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1 Reply

Re: Sound not coming on my N5010 laptop

Hi Kaushikb8,

I understand you have tried running diagnostics, I would like to know if the steps mentioned in this link were performed: http://bit.ly/24ArDS

Also, follow the steps mentioned in the link for sound issues in Windows: http://bit.ly/XUCkea

Please post the results.

Thanks & Regards,
Nikhil D

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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