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Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound

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Has anyone else seen this issue?

I seem to still have a weird issue with audio. When I play something with audio (movie/music) regardless of program used to play, I get a weird skipping sound, or jittery sound every few seconds. It only lasts about half a second, but it’s enough to annoy you. Upon reboot the problem clears for about a day. Troubleshooting performed is uninstalling the driver, and reinstalling the Dell driver. Last night I went to Realtek.com.tw and grabbed the latest drivers from the manufacturer since they were newer than Dell’s version. I am waiting to see how this works out as it takes about a day for it to show up. In Control Panel- Sound, the Realtek High Definition shows under Speakers. The ATI DP Output is greyed out so that should not be causing an audio conflict.



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8 Krypton

Re: Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound

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Do you have the latest versions of Roxio Burn and  Dell's Data Safe Local? This audio problem has been linked to some earlier versions of those apps:

Download and install Roxio Burn A00 version 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

(R244364) or later.

Update Data Safe Local by navigating to DSUpdate.exe on the local Hard Drive.
NOTE : 10 minutes after the 3rd system reboot the DSUpdate scheduler will request DSUpdate.exe to check for an update on the website.

Ron

Ron

   Forum Member since 2004
   I am not a Dell employee

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8 Krypton

Re: Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound

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As it does it after the PC has been "up" for about a day, I would look at what else is running and if there is any memory leak and loss of any memory.

You could try uninstalling the sound in the Device Manager then restart the PC and Windows will detect and reinstall the sound.  Sometimes when you do this it puts the sound on a different IRQ and fixes flakey problems.



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

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bojackson63044
6 Indium

Re: Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound

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I have almost the same issue on my Studio XPS 8000 with the exception that I would characterize the sound as crackling and obstrusive enough as to make watching a movie on the desktop unbearable.  I have called Dell support and followed their recommendation in downloading, uninstalling and then reinstalling the latest audio drivers (from Dell, not Realtek).  But in a day, the problem was back.  A reboot fixes the crackling but since I tend to leave my desktop running, this is a big issue.  

I've called Dell again and they're sending out a technician to replace my motherboard soon, hopefully that will fix the issue.

Meanwhile, I'm going to try what Fireberd said and hope it goes away.

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bojackson63044
6 Indium

Re: Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound

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Has anyone else seen this issue?

I seem to still have a weird issue with audio. When I play something with audio (movie/music) regardless of program used to play, I get a weird skipping sound, or jittery sound every few seconds. It only lasts about half a second, but it’s enough to annoy you. Upon reboot the problem clears for about a day. Troubleshooting performed is uninstalling the driver, and reinstalling the Dell driver. Last night I went to Realtek.com.tw and grabbed the latest drivers from the manufacturer since they were newer than Dell’s version. I am waiting to see how this works out as it takes about a day for it to show up. In Control Panel- Sound, the Realtek High Definition shows under Speakers. The ATI DP Output is greyed out so that should not be causing an audio conflict.

Oh hey Chris, did the new drivers from Realtek.com.tw fix the issue?  I'd rather have it fixed without getting a whole new motherboard.  And if it did, how can I get the download?

Thanks!

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bojackson63044
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Re: Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound

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Fireberd, I uninstalled the Realtek drivers and restarted to let Windows 7 find and install the sound drivers.  This time, the problem came back within a couple of hours - even worse than before.  I think I'll have to go through with the motherboard replacement after all.  emoticon.Sad.title sigh

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brynner
1 Copper

Re: Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound

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I have an XPS 8100 and have this exact same problem with the skipping sound.  Memory leak does appear likely b/c when I fresh restart my computer, memory usage is ~17%.  After about 5 days of leaving it on, it is 30%.  I tried uninstalling/reinstalling the sound in Device Manager as Fireberd suggested.  Hopefully it fixes the problem.

Another weird thing I noticed is that in Device Manager, the "Hgh Definition Audio Device" appears 3 times.  Don't know if this is normal.

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bojackson63044
6 Indium

Re: Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound

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I have an XPS 8100 and have this exact same problem with the skipping sound.  Memory leak does appear likely b/c when I fresh restart my computer, memory usage is ~17%.  After about 5 days of leaving it on, it is 30%.  I tried uninstalling/reinstalling the sound in Device Manager as Fireberd suggested.  Hopefully it fixes the problem.

Another weird thing I noticed is that in Device Manager, the "Hgh Definition Audio Device" appears 3 times.  Don't know if this is normal.

In my Device Manager, the "high definition audio device" appears twice.  As far as memory leak, I don't know how to check it, and if it is leaking, what can you do to stop it?

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8 Krypton

Re: Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound

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Do you have the latest versions of Roxio Burn and  Dell's Data Safe Local? This audio problem has been linked to some earlier versions of those apps:

Download and install Roxio Burn A00 version 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

(R244364) or later.

Update Data Safe Local by navigating to DSUpdate.exe on the local Hard Drive.
NOTE : 10 minutes after the 3rd system reboot the DSUpdate scheduler will request DSUpdate.exe to check for an update on the website.

Ron

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
bojackson63044
6 Indium

Re: Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound

Jump to solution

Do you have the latest versions of Roxio Burn and  Dell's Data Safe Local? This audio problem has been linked to some earlier versions of those apps:

Download and install Roxio Burn A00 version (R244364) or later.

Update Data Safe Local by navigating to DSUpdate.exe on the local Hard Drive.
NOTE : 10 minutes after the 3rd system reboot the DSUpdate scheduler will request DSUpdate.exe to check for an update on the website.

Ron

Hey Ron, I have "Roxio Easy CD and DVD Burning DE Home" that's pre-installed, Is that the same as Roxio Burn?

Also, how do I find DSUpdate.exe?  It's not in my Programs folder and Windows can't find it via the start menu search.

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8 Krypton

Re: Studio XPS 8100 Realtek ALC887 Integrated Audio - weird skipping/jittery sound

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I don't believe Roxio Burn and Roxio Easy CD are the same. Roxio Burn used to be called  DLA (Drive Letter Access) which allows direct drag and drop burning to an optical disk. You may have both on your system.  I suppose if you tried to install the Burn update, but don't have it, the updater would probably complain.  Set a manual System Restore point before doing anythng, just to be safe.

As for Data Safe Local, I don't know if Dell includes that as a freebee on every system or if you have to request (and/or purchase it).  Have you done a file search for DSUpdate.exe on your hard drive? It might not be in your Programs folder. Maybe somebody else can weigh in on Data Safe Local since I don't have it.

And keep in mind that I can't promise either of these are the root cause of your audio problems. I mentioned them because they've previously been linked to similar problems, but that doesn't exclude other causes, especially if you don't have Burn or Data Sate.  emoticon.Wink.title

 

Ron

 

Ron

   Forum Member since 2004
   I am not a Dell employee

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