Start a Conversation

Unsolved

This post is more than 5 years old

29182

August 31st, 2009 14:00

Sysprep - keyboard and mouse will absolutely NOT work

I'm not new to sysprep, but a recent run-in with this tool for imaging computers has left me extremely frustrated.

I have prepared an image, sysprep'd the machine, and added all the drivers to a folder on the local drive - updating the "devicePath" registry entry. Sysprep is set to use minisetup and skip the welcome screen.

Everything works fine when deploying this image to our Dell Optiplex 745s, 755s, and 760s, but when I deploy it to a Optiplex 620, the keyboard and optical mouse do not work, no matter what. It doesn't matter what USB ports they are plugged in to, or even if I unplug and plug them back in when sysprep stops to name the computer. I don't have ANY input capabilities. The light on the mouse doesn't even come on.

Can anyone shed some light on why this could be happening?

 

Below is a copy of my sysprep file:

;SetupMgrTag
[Unattended]
    OEMSkipEula=Yes
    OEMPreinstall=Yes
    DriverSigningPolicy=Ignore
    UpdateInstalledDrivers=Yes
    UpdateServerProfileDirectory=1

[GuiUnattended]
    AdminPassword="xxxxxxxxxx"
    EncryptedAdminPassword=NO
    OEMSkipRegional=1
    TimeZone=20
    OEMSkipWelcome=1
    AutoLogon=No
    AutoLogonCount=0

[UserData]
    ProductKey=xxxxxxxxxx
    FullName="xxxxxxxxxx"
    OrgName="xxxxxxxxxx"
    ComputerName=

[Display]
    BitsPerPel=32
    Xresolution=1280
    YResolution=1024
    Vrefresh=60

[SetupMgr]
    DistFolder=C:\sysprep\i386
    DistShare=windist

[GuiRunOnce]
    Command0=c:\windows\system32\cleanup\cleanup.bat
   
[Identification]
    JoinDomain=xxxxxxxxxx
    DomainAdmin=xxxxxxxxxx"
    DomainAdminPassword=xxxxxxxxxx"
    MachineObjectOU = "OU = Client Machines,DC = xxxxxxxxxx",DC = xxx"

[Networking]
    InstallDefaultComponents=Yes

[SysprepMassStorage]
    *PNP0F03="%windir%\INF\MSMouse.inf"
    *PNP0F0B="%windir%\INF\MSMouse.inf"
    *PNP0F0E="%windir%\INF\MSMouse.inf"
    *PNP0F12="%windir%\INF\MSMouse.inf"
    *PNP0F13="%windir%\INF\MSMouse.inf"
    *PNP0300="%windir%\INF\keyboard.inf"
    *PNP0301="%windir%\INF\keyboard.inf"
    *PNP0302="%windir%\INF\keyboard.inf"
    *PNP0303="%windir%\INF\keyboard.inf"
    *PNP030b="%windir%\INF\keyboard.inf"
    *PNP0343="%windir%\INF\keyboard.inf"
    *PNP0344="%windir%\INF\keyboard.inf"
    *PNP0345="%windir%\INF\keyboard.inf"

1 Message

March 30th, 2015 00:00

April 7th, 2015 19:00

I see mouse and keyboard drivers in the list you provided, but I don’t see any mention of USB drivers. I would connect another USB device (USB stick, external hard drive, etc.) to determine if the USB chipset drivers are being installed properly.

 

Your answer file is in a format that I am unfamiliar with. It is possible that with all of those input drivers specified you are forcing installation of an unsupported driver over a proper driver. It is often best to go with a minimal driver configuration, installing only those drivers needed by a specific model to function and allowing the built in drivers to provide functionality to the rest. Input drivers are a great example of that.

 

Brandon
Windows Outreach Team- IT Pro
Windows for IT Pros on TechNet

10 Elder

 • 

43.6K Posts

April 8th, 2015 18:00

Why are you all posting in a thread from 2009?

Better to start a new thread and be sure to include exact PC model and version of Windows.

No Events found!

Top