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4 Tellurium

Re: System Replacement Policy

I have a feeling that is where we are headed.  the contractor scheduled to come tonight called and told us that he had overbooked himself, was rude on the phone and hung up in the middle of the conversation.  Dell cutomer service has reduced to worst of the worse in my opinion.

That is very interesting. I had the exact same experience with the Dell Repair Representatives 2 different times.

Even though I mentioned this to a Dell support representative, I got no apology or response at all. Total silence.

I wonder if this is Dell Official Policy.