cowboycat
3 Argentium

Tech support was great,now what happens?

Hi there, On 1-3-2010 my XPS 710 would not post,fans running only. Called tech support (still under warranty) and after about an hour of trouble shooting the tech. said the motherboard is out. The tech person was great,no problems with them.

Now for the big questions ? Aparently they have no MB,from what could understand. Tech said that most likely I would recieve a nother computer. Now for the confusing part . Tech support said the replacement would be either a refurbished one or new one. I asked how this is determined as she said that the dispatch number would go to (not for sure who ) someone who makes that determination. There supose to call me back in 5 to 7 days but gave me a call back day/time for 1-8-2010.

Now here is whatt I need help with. Tech said if the xps 710 no longer ships,I am thinking can't be ordered anymore. I would get a replacement. What kind of replacment would this be? Do they still ship/sell xps 710 ?

Ant kind of help would be much apreciated....Thanks

Alienware Aurora,black,17-975 OC 4.0,6gb corsair XMS3 DDR3 1600mhz memory,saphire HD 5850 1gb DDR3 GPU,640gb HD,custom liquid cooling,875 watt psu,DVD/CD RW,BLUray,19&1 reader,window 7 64,AO9 bios

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16 Replies
NSDash9
2 Bronze

Re: Tech support was great,now what happens?

You will most likely receive an XPS 9000.  My Studio XPS 435MT had problems that Dell was unable to resolve by replacing parts and they ordered a replacement for it back in November.  They wanted to send a refurbished 435MT, but I was  persistent in asking for a new unit as a replacement.  The tech had me chat with a supervisor, who forwarded my request to the "escalation team" and two days later I got  a call telling me that they were sending me a new XPS 9000 as a replacement.  It took nearly a month for it to ship and unfortunately it was defective when I received it.  I am now waiting on a second replacement, which will also be an XPS 9000.

 

Chris

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cowboycat
3 Argentium

Re: Tech support was great,now what happens?

Thamks for the reply. My xps 710 was fully loaded for gamming . I am doing reserch right now on the 9000 to see if will game.After doing some rererch on the 710 I came to the conclusion that there MB are bad all together...

Alienware Aurora,black,17-975 OC 4.0,6gb corsair XMS3 DDR3 1600mhz memory,saphire HD 5850 1gb DDR3 GPU,640gb HD,custom liquid cooling,875 watt psu,DVD/CD RW,BLUray,19&1 reader,window 7 64,AO9 bios

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david_in_tn
1 Copper

Re: Tech support was great,now what happens?

'cat - go to the dell site and try to build/ configure an xps 9000 that is comparable, component wise, to your 710... dell did same thing when my xps730 took a dirt nap, but the xps 9000 would not even config close - it is a multimedia machine, not a gaming rig - you may want to also walk through a build on an alienware aurora for reference... keep in mind, unfortunately, that dell seems to be experiencing RIDICULOUS lead times on high end system exchanges at the moment... started having issues with my xps730 on 24 Oct... dell decided system exchange warranted on 30 Nov, after 2 mobo replacements... actual dispatch created 12 Dec... actual order created 21 Dec... still "in production" with no estimated ship date listed at all, as of 4 Jan... I have theoretically been 'escalated' to a 'corporate escalation specialist' but that does not seem to have improved the quality of the "I don't know's" that I am getting from them... best of luck and try to be patient - apparently Dell is struggling mightily with the whole customer care thing...

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cowboycat
3 Argentium

Re: Tech support was great,now what happens?

Thanks for the reply. I am going to configure both AW and the 9000. Sorry to hear about your delays.

Alienware Aurora,black,17-975 OC 4.0,6gb corsair XMS3 DDR3 1600mhz memory,saphire HD 5850 1gb DDR3 GPU,640gb HD,custom liquid cooling,875 watt psu,DVD/CD RW,BLUray,19&1 reader,window 7 64,AO9 bios

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Siobhra
2 Iron

Re: Tech support was great,now what happens?

Just FYI, I was in a similar situation.  I had an XPS600 that I bought as a gaming rig.  When it died, after 16 earlier service calls over it's lifespan, Dell also did not have any MOBOs for the XPS600, so they gave me a new XPS 9000/435T as a warranty replacement.  The 9000 does not spec the same as the XPS600.  In many ways it is better.  The processor is a Core i7 Extreme 975.  the XPS600 had a Pentium D 955 Extreme Edition.  CPU comparison...much better on the 9000.  RAM on the XPS600: 4Gb.  RAM on the 9000 6Gb tri-channel.  RAM comparison:  better on the 9000.  Audio on the 600 was a Creative X-Fi Extreme Music.  Audio on the 9000: Creative X-Fi Extreme Audio.  Audio comparison:  about the same.  (I swapped the audio for a Creative X-Fi Titanium Fatal1ty Pro.)  Storage on the XPS 600  640Gb RAID 0 10,000RPM drives.  Storage on the 9000:  1Tb RAID 0 7200RPM drives.  Storage comparison:  Faster drives on the 600, but almost double the space on the 9000.  I call it a wash.  Video on the XPS600:  twin nVidia 7900GTX cards plus a PhysX adapter.  Video on the XPS9000 nVidia GT220.  Video Comparison, not as good on the 9000. (I swapped out the 220 GT for an nVidia 9800GTX+ which has an integrated PhysX engine)  I miss not having the capability to run a higher-end graphics card than the nVidia GTX260, and not being able to run multiple video cards.  That is the biggest shortcoming of the 9000.  That said, I get a solid 60FPS with max graphics setting on Guild Wars and Aion.

Bottom line:  yeah, I would have liked an Alienware for the expandability, however the 9000 outperforms the XPS600 in gaming (with my upgrades to the sound and the graphics cards.)  My Windows Experience Index on the 9000 is a 5.9, primarily because of the slower drives.  With faster drives the score would probable be around 7.1.  This, overall is FAR better than the XPS600.  Oh yeah...one other thing...on the XPS600 I was running Vista 32bit.  The 9000 came with Win7 Home Premium 64bit.  So, I'm satisfied with Dell's handling of the situation.  The replacement machine took around 3 weeks to arrive, and it's worked fine so far.  More stable, in fact, than the XPS600.  Other than not being able to run multiple video cards, this system easily outperforms the XPS600.  Is the XPS9000 a "gaming" rig?  Not if your definition af a gaming rig is a huge CPU wiith glowing lights, and the absolute bleeding edge in speed.  If being able to play today's games, (and probably the next generation of PC games as well) at a decent framerate at max settings is your definition, then the XPS9000 is a decent, but not bleeding-edge gaming rig..

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cowboycat
3 Argentium

Re: Tech support was great,now what happens?

Thanks Anclar for some realy good words. I looked at buying the XPS 9000 for my wife as a gamming PC. She wants to play FPS like COD4 and MW 2 online with me.The  biggest problem with the xps 9000 that turned me away was the exspandability on it.No dual GPUs,small PSU,and a well ventalated case.

When Dell offered you the XPS 9000 as a replacenent,did they configure it with the i7-975,6 GB of ram,sound card and 1 TB  HD. Or did you haggle with them for it.Also the video card upgrade from the 220 to the 9800gtx+,was that a Dell addon or after market addon. Thanks

 

xps 710

C2D 2.4

768 MB Gforce 8800 gtx

10,000 rpm raptor HD

sound blaster X-Fi Extreme Music

4 GB ram

dual optical drives

750 watt PSU

Alienware Aurora,black,17-975 OC 4.0,6gb corsair XMS3 DDR3 1600mhz memory,saphire HD 5850 1gb DDR3 GPU,640gb HD,custom liquid cooling,875 watt psu,DVD/CD RW,BLUray,19&1 reader,window 7 64,AO9 bios

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Siobhra
2 Iron

Re: Tech support was great,now what happens?

The only real haggling I had to do was to get Dell to replace the computer in the first place.  Once they agreed to do that, I worked together with customer service to spec. the new system.  I tried to get it as close to the XPS600 as I could, but in the heat of things I didn't look as carefully as I should have regarding the sound and video cards.  Where identical components were no longer available, I went with what would be the rough equivalent today.  So Dell and I, working together configured the processor, RAM, and storage.  Like I said, I didn't pay careful attention to the graphics and sound cards, and that was my own fault.   I happened to have a spare 9800GTX+ card that I could use, so I didn't have to buy a new one.  To buy a 9800 GTX+ today would probably cost under $200.00.  The only thing I bought was the new sound card.  That cost me $149.00.  Swapping out the cards was a piece of cake...took me about 10 minutes.

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cowboycat
3 Argentium

Re: Tech support was great,now what happens?

How long dose it take for who ever is supose to call me call me back. I have not heard anything from Dell. Any ideas ?

Alienware Aurora,black,17-975 OC 4.0,6gb corsair XMS3 DDR3 1600mhz memory,saphire HD 5850 1gb DDR3 GPU,640gb HD,custom liquid cooling,875 watt psu,DVD/CD RW,BLUray,19&1 reader,window 7 64,AO9 bios

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NSDash9
2 Bronze

Re: Tech support was great,now what happens?

How long dose it take for who ever is supose to call me call me back. I have not heard anything from Dell. Any ideas ?

Don't wait for Dell, as more often than not you'll never hear anything back from them.  You need to call them back and be persistent to get any answers.

 

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