King41day
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The XPS GEN5 challenge - Round 2

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Round about a year ago I received some great help reinstalling the OS after a hard drive replace. Looks like member RoHe saved me that time.

Now I've gone and pressed my luck once again and tried to increase the 2 x 1gb ram with 2 x 2gb ram from crucial. I got past  the errors for not having the ram inserted fully but now what I get is:

1, I see the dell logo and what looks like a graph of the os loading up.

2, dell logo is replaced by the windows screen for just an instant.

3, then the screen is black although I can hear the hard drive being read as OS gets loaded

4, then all is quite. Machine appears to be up but nothing on the screen, no error codes.

5, I've tried to bring the machine up with just one 2GB memory inserted into bay 1 but nothing seems to change

6, Worst part is I've tried to reinstall the original 2 x 1GB ram and machine still does not come up to be usable

Anyone have any suggestions, HELP, Even if I return the ram to crucial I'm still out a machine since it will not start up with the old ram installed. Oh yeah, still running the old XP OS, should be 64 bit I think but never online any more. Just used for dvd/cd playback, home movie edit and pictures mostly. 

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7- Thorium

RE: The XPS GEN5 challenge - Round 2

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Glad you got it working (finally!)   Please mark this thread as Answered.

And if it ever acts up again, I'm ready-willing-able to...

Ron

   Forum Member since 2004
   I am not a Dell employee

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7- Thorium

RE: The XPS GEN5 challenge - Round 2

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Isn't it time to put that old geezer out to pasture? emoticon.Stickouttongue.title

What color are the 4 diagnostic LEDs on the front panel when screen goes blank? If not all green, look up the error code in the manual. And is the power button green or amber, steady or blinking?

What happens if you boot in Safe Mode? (Helps if you know what exactly version of Windows is running. )

You can try clearing BIOS:

  1. Power off and unplug
  2. Press/hold power button for ~15 sec.
  3. Open case and remove motherboard battery
  4. Press/hold power button for ~30 sec
  5. Install the new RAM and make sure it's seated correctly.
  6. Reinstall battery - use a fresh one if this one is old
  7. Close up and try to boot with only mouse, monitor and keyboard attached...

Ron

   Forum Member since 2004
   I am not a Dell employee

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King41day
2 Bronze

RE: The XPS GEN5 challenge - Round 2

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Hello Ron, sooooooooooo good to see you online again these days. How have you been? Hope all is well. Maybe your correct about both my "ol Geezer" xps machine and the owner for that matter.... But gosh it was working so good and sounding well while I was converting some vinyl records to CD. Bought a turntable with UBS plugin with the money I saved NOT buying another PC. Now if I can get up to par at using audacity software I may have some smooth tuneage to listen to while grazing in the pasture.

Sorry for the late reply but was Christmas shopping and visiting the parents today. I'll put in the new RAM tomorrow and give it a power up to respond to your questions. OS should be 64 bit XP home edition.

Thought I tried to get into safe mode by pressing f12 but when the screen goes black I couldn't tell where I was.

Awwwwwwwwwwwwwwww, if I clear the BIOS will I be loading the OS and all that from round 1? Please say no.... You haven't forgotten what an Amateur (with capitol A) your dealing with here did you?

Dan

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7- Thorium

RE: The XPS GEN5 challenge - Round 2

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Your hard drive is physically bad.  You have to reinstall on a new working hard drive.


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7- Thorium

RE: The XPS GEN5 challenge - Round 2

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You get into Safe Mode on Win XP systems by immediately pressing F8 at boot. Don't wait for the screen to go black.

If you clear BIOS by removing the battery, you won't have to reinstall BIOS. All that does is reset BIOS to its default settings and forces BIOS to re-examine what hardware is installed.

Ron

   Forum Member since 2004
   I am not a Dell employee

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King41day
2 Bronze

RE: The XPS GEN5 challenge - Round 2

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Ron, with the new RAM installed I get:

1, I hear two beeps

2, Diagnostic lights 1,2,3 are lit up green (Another Failure Has Occurred) – Ensure that the cables are connected to the system board from the hard drive and CD DVD drives. (I received these before and did check the plugs at that time.)

Then I powered down and removed the cover to the hard drive and pressed the band cables into the hard drive and noticed that the other wire connector actually does wiggle a bit so I’ll use some tape to keep it set into the plug more securely.

When I powered back up I received no beeps and no diagnostic lights but the screen shows a dell screen with the progress bar and then quickly shows a windows screen and finally returns to black as I see the green disk light flickering and hear the hard drive being read. After sometime the geezer seems to be powered up and running with no display, no diagnostic lights and power light solid green .

Then I powered down. Reset the wire connector to the hard drive with a bit of tape. Powered back up and pressed f8 several times. The displayed showed something very quickly before going to black. Probably the safe mode screen but no display, no beeps, no diagnostic lights and power light solid green after that.

Brought the geezer down and I hear the hard drive getting read. I  restarted and I received no beeps and no diagnostic lights but the screen shows a dell screen with the progress bar and then quickly shows a windows screen (I saw an A4 displayed. Isn’t that part of the windows version I have?) and since I had the room light low the display tried to brighten to show something else but I could not make it out. Finally returns to black as I see the green disk light flickering and hear the hard drive being read. After sometime the geezer seems to be powered up and running with no display, no diagnostic lights and power light solid green. Oh and display light is green. I caught it at yellow during one of these restarts since I tried to update this email and the machine probably went into sleep mode. Also when I move the mouse I can hear the hard drive getting read but still no display.

.  

Computers are so weird or is it just me,

Dan

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7- Thorium

RE: The XPS GEN5 challenge - Round 2

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There are no soft repairs for a physically bad drive.  Reinstalling on a bad drive wont help either.

You can F12 boot a live linux cd and it will show everything working fine EXCEPT the hard drive.

LUPU 5.2 works on this model.


Download Lupu 528.005 -> http://diddywahdiddy.net/Puppy500/lupu-528.005.iso
8ad170c46b523436776398fa5ce39fa4

You can also make this a bootable usb flash drive with the universal installer.  The entire setup is 130 megs which fits on a CD or tiny usb flash drive.

https://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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King41day
2 Bronze

RE: The XPS GEN5 challenge - Round 2

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Yep, I had to google it but I did hit f8 for safe mode but outcome was the same. I'll give your instruction for clearing BIOS a go this afternoon after running errands. Thanks again Ron.

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King41day
2 Bronze

RE: The XPS GEN5 challenge - Round 2

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Thanks for the thoughts SpeedStep. It might come down to that bad hard drive. That would mean I caused the hard drive to fail since it was working just the day before I attempted to install the new RAM. The hard drive is only about a year old as well since Rohe helped my reinstall when I replaced the drive back then as well. Going to work through other possibilities before revisiting the hard  drive again.

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7- Thorium

RE: The XPS GEN5 challenge - Round 2

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Video card? Make sure it's seated correctly in its slot.

And if available, swap in a known-working video card...

Ron

   Forum Member since 2004
   I am not a Dell employee

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