MikeMike UK
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Trying to reboot after hard disc crash. Help please.

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Hi, I inadvertently pulled the power on my parents' Dell OptiPlex 760 PC as it was shutting down. It now won't reboot (just goes to the Windows start up screen then hangs) and when I run a Dell systems check it signifies a hard disc fault (0142 &0146).

I am hoping that it just has a hard disc error rather than a complete hard disc failure.

I have tried starting Windows from last working configuration; Safe mode and Safe mode with command prompt to no avail. The latter brings up a screen of text (sorry I don't have the details with me) but no sign of the prompt, so I can't try running chkdisc etc.. Typing CLS to clear the screen does nothing.

I have tried rebooting off a Windows XP CD and using Recovery mode (both by going straight to recovery mode by typing 'R' and also going to Windows install then typing 'R') but the system hangs as soon as it starts looking at the drive.

I've also tried booting off a Hirem's Boot CD but then get a message that the CD drive is not accessible (or words to that effect), which seems very strange as it works with the Windows CD..

Any suggestions, please?

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MikeMike UK
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RE: Trying to reboot after hard disc crash. Help please.

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Got it working!  Didn't actually try unplugging the drive. Not quite sure what cured the problem. FYI, burnt another copy of Hiren's Boot CD using Burn to CD rather than Windows Explorer, which loaded ok. Tried loading Mini XP Windows, which came up with blank desktop. Ran 'Quick check' from Western Digital disc test accessory, which came up with no errors. Tried Mini XP Windows again, which loaded correctly. Ran 'Windows Disc Check' which came up with no errors. Following these steps, successfully booted off hard disc using Windows 'normal mode'.

Thanks again for your help.

Mike

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RE: Trying to reboot after hard disc crash. Help please.

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MikeMike UK

Error code 2000-0142 and 0146 could indicate a failing hard drive, first try removing and reinstalling the Hard Drive, then rerun the diagnostics and see if you receive the same error, if the same error is received, the hard drive has failed, then you need to replace it, followed by reinstalling windows, followed by loading the drivers and applications.

Bev.

 


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MikeMike UK
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RE: Trying to reboot after hard disc crash. Help please.

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Hi Bev,

Thanks for your immediate reply and advice. I'll keep my fingers crossed and give it a try.

Kind regards

Mike

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7 Plutonium

RE: Trying to reboot after hard disc crash. Help please.

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MikeMike UK

Good luck, please post back with the results. emoticon.Yes.title

Bev.

 


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MikeMike UK
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RE: Trying to reboot after hard disc crash. Help please.

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Got it working!  Didn't actually try unplugging the drive. Not quite sure what cured the problem. FYI, burnt another copy of Hiren's Boot CD using Burn to CD rather than Windows Explorer, which loaded ok. Tried loading Mini XP Windows, which came up with blank desktop. Ran 'Quick check' from Western Digital disc test accessory, which came up with no errors. Tried Mini XP Windows again, which loaded correctly. Ran 'Windows Disc Check' which came up with no errors. Following these steps, successfully booted off hard disc using Windows 'normal mode'.

Thanks again for your help.

Mike

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7 Plutonium

RE: Trying to reboot after hard disc crash. Help please.

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MikeMike UK

Congratulations on resolving the issues.

Bev.

 


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I am not employed by Dell

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