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April 5th, 2015 17:00

Trying to upgrade the memory in my Dell Studio XPS 8100.

I'm stumped. I'm trying to give a memory upgrade to the kid's computer. I ran the Crucial scanner and it came back that I have 4 slots, each capable of 4GB for a total of 16GB. Installed, I had two mismatched 2GB memory sticks, so I ordered a matched 8GB (2x4GB) set of PC3-12800 G.Skill memory. I did a pull and replace and the computer would not boot past the Dell splashscreen. After some Googling, it appeared that maybe 10600 was the fastest speed the computer would accommodate, so I returned the PC3-12800 and exchanged it for a set of G.Skill DDR3-1333 PC3-10600. Other than the size, this matches the specs of what is currently installed.

Same problem.

I am running Windows 7 Home Professional 64 bit edition.

If I go back to the original memory, it boots normally. At that point, if I go into the BIOS menu, I don't see anything that may help me.

I read somewhere about pulling the power plug, holding down the power button for a few seconds and then removing the CMOS battery. Then battery back in, power plug in and power up. I had hopes that would work, but it did not.

Here are the combinations I have tried:

--the two new with the two old-and switching slot pairs amongst them. RESULT: Cant get past the Dell splash screen
--the two new without the old-and switching slots between them. RESULT: Cant get past the Dell splash screen
--a single new stick. RESULT: I get a BSOD with irql_not_less_or_equal blah blah blah
--a single old stick: RESULT: Works
--the two old sticks (original configuration): RESULT: Works

Any help will be greatly appreciated.

4 Operator

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20.1K Posts

April 5th, 2015 18:00

What did Crucial advise? They guarantee the memory if you use their scanner and buy from them. Crucial is the preferred supplier for Dell memory. Dells are fussy about memory. The speed is most likely the culprit. 12,800 and 10600 might not be compatible on the old 8100. IMO, the 2 original chips are probably the best choice, 4 GB is perfectly fine on the old computer. Not many users need more than that. Save the upgrade cost for a newer computer. BTW check the manual for the matching slots on that 8100 model. Those are not where you would think. 

3 Posts

April 5th, 2015 18:00

Hi Osprey 4


The G.Skill was on sale and I had a credit at NewEgg.  I'm perfectly willing to order from Crucial to give that a try, but the G.Skill had the same specs down to the timings.

4 Operator

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34.2K Posts

April 5th, 2015 18:00

Hi RLH_1960,

I have the same model. I'm just curious why you used the Crucial scanner but didn't buy Crucial RAM, since they guarantee compatibility.

3 Posts

April 5th, 2015 18:00

Thanks for the reply Mary.  I used the Crucial scanner, but ended up getting G.Skill on sale at NewEgg.  It has the same specs as the Crucial down to the timings.

4 Operator

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34.2K Posts

April 6th, 2015 04:00

I'd get the Crucial.

But thanks for the warning about G.Skill.

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