rdunnill
6 Indium

RE: USB Mouse in Windows XP Safe Mode

At this time, you might consider upgrading to Windows 7, as support  for XP is ending in three months.

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lacene
2 Bronze

RE: USB Mouse in Windows XP Safe Mode

Hi ROHE, I did reboot the router/modem, and the same issue remains. Thanks for the tip about spywarehammer.com - I will check them out tonight. I did also contact my local ISP (Time Warner Cable), and have scheduled for a tech to visit Sunday to check my system.


One thing I did do, was visit Gibson Research Corporation's website - www.grc.com - and used their ShieldsUp program that tests PC firewalls to see if they active and working. GRC's ShieldsUp sends a signal to my PC to see if it can get past any firewall I have enabled. Anyhow, I left my firewall enabled, used the test, and it came back with a positive result that my firewall was working. Then I disabled my Windows hardware firewall (found in control panel>Windows Firewall or Security Center that are both found there), and did the test again. It again came back positive that I had a firewall somehow blocking the signal.


So I guess I still have some firewall active, but don't know how to locate it? Typically you have the hardware firewall (windows firewall), then after that it'd have to be a software firewall, like a feature that's included in an AV program. But I use AVG Free, and that isn't supposed to come with a firewall - only the purchased AVG has it. I have Windows Defender, but it's been totally disabled for years now, and still shows disabled. So I don't know what else would be acting as a firewall, and don't know how to pinpoint it to see. If it's truly a modem/router firewall that's somehow been enabled, hopefully the ISP tech that's coming can find it. I'll report back and update on what he/she finds out, if anything...

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lacene
2 Bronze

RE: USB Mouse in Windows XP Safe Mode

Hi rdunnill, yes I just found out today that in April Microsoft is discontinuing support for Windows XP. It makes me sad, as my little Dell PC has mostly worked like a charm all these years, and I never had any issues with it until now. I'm not in a position to buy a new PC but perhaps I may be by April. I did download a program Microsoft has that scans all the apps, programs, peripherals, and hardware on my XP machine to see if it would support an OS upgrade to Windows 8.1. Guess what: it says it couldn't do the check because it can't connect to the internet!! LMAO! The same issue I'm dealing with right now. I also found out both my IE web browser and Google Chrome browser are not connecting to the internet. My firefox browser is working now: used to be until my recent issues that all 3 would connect to the 'net. So their connection settings are all screwed. It's really a frustrating issue to have...

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rdunnill
6 Indium

RE: USB Mouse in Windows XP Safe Mode

The E310 is compatible with Windows 7 and 8, and Windows 8.1 32-bit. I recommend Windows 7, because it has the best UI;  Newegg frequently offers Win7 Home Premium for $80 and eBay sellers have it for even less.

My E310 is configured with Windows 8.1 32-bit, 4gb RAM, a 120gb SSD and an HIS 6450 PCIe-x1 video card. You don't have to run the upgrade adviser, because it has been confirmed that the E310 can do all these things.

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RoHe
8 Krypton

RE: USB Mouse in Windows XP Safe Mode

If you have a router. it probably has a firewall, either software or hardware, built in.

If FF connects but the others don't, then there's likely an incorrect setting somewhere in the XP Network control panel or in the browsers. And/or, you have malware.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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lacene
2 Bronze

RE: USB Mouse in Windows XP Safe Mode

Well, I will consider this as my final update to this issue:


I finally got a support person with ID to contact me. I allowed him to access my PC using an app called TeamViewer, and he solved my issue. It turns out what RoHe said above was the issue - somehow my settings for Windows Internet Explorer was totally scrambled, and this caused all my connectivity issues. I guess my PC's internal Windows connectivity - whether I use Firefox, Chrome, or other browser - is somehow all tied into the settings for my IE. Anyhow, the tech corrected the issues, and even helped clean up my PC as he found over 4GB of junk .tmp files on it as well as removed about 15 unnecessary processes running, which helped my PC run smoother. Anyhow, the fix was what was needed, and I can now connect to the game server for both Quake Live as well as Steam. I also did a disc defrag to clean up my hard drive.

Thanks so much to RoHe and Rdunnhill for your help with this issue. I'm glad that this community forum was here to explain my problem to, as most of the other support sites (Logitech, Mozilla) were not very responsive. Thanks again, and cheers!

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RoHe
8 Krypton

RE: USB Mouse in Windows XP Safe Mode

I finally got a support person with ID to contact me. I allowed him to access my PC using an app called TeamViewer,

Glad you got it sorted, but who was the support person you allowed to remote into your PC??

That makes me nervous. I suggest you run thorough scans for malware on this system asap. You might consider going to spywarehammer.com, registering there and let the experts help you look for malware, all for free.

Many of the experts at spywarehammer.com are also members of this forum so they know Dell systems well and are trustworthy. They won't remote into your system, but they'll tell you how to run the scan for yourself and they'll review the results to see if there are any problems. Be sure to read their instructions before posting over there, and include your PC model, version of Windows and a link to this thread...

 

Ron

   Forum Member since 2004
   I'm not a Dell employee

Bugbatter
7 Thorium

RE: USB Mouse in Windows XP Safe Mode

Hi lacene,

Apparently there are some posts missing from this discussion, so I will do my best to understand the problem. I hope whoever connected remotely to your computer did not charge you. Dell Community does not charge for our advice in these forums, and neither does SpywareHammer. In fact, SpywareHammer has firewall/network specialists on their tech staff.

Just to add to RoHe's suggestion to post at SpywareHammer, please use your same username as here so that your registration can be approved and staff can be notified to pick up your logs as soon as possible. Help is free. They do not use remote access but will advise you step-by-step on what you can do.
Don't forget to check your email and click on the link they send you in order to confirm your registration. You will need to post two logs.
The instructions are at the top of their forum.

Good luck!


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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lacene
2 Bronze

RE: USB Mouse in Windows XP Safe Mode

Hey Bugbatter. The Support guy from ID did not charge me at all...I corresponded with him on ID's IRC chatroom, as I was having trouble getting quick responses from the regular support method of emails. He had me download some software (TeamViewer), which he used to access my PC. I sat there and watched everything he did, as well as assisted him in some things (inputting passwords for the game, etc.). When it was all done, after he exited I uninstalled Teamviewer, which he advised me to do. And I have also done new virus scans since then. Cheers!

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