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USB Ports not working on XPS 410

It looks like I have joined the nonworking USB crowd. The ports on my computer are dead, but I'm able to run my mouse and keyboard through the two USB ports on the side of my Dell Flat Screen Monitor. I have tried plugging my keyboard and mouse into the USB port the Monitor is plugged to in the back on the computer, but no luck. The only combination that works is running through the USB ports on the Monitor. I have downloaded the latest BIO. No luck. Any help would be appreciated. I'm not very computer savvy, but can try some things.

 

Thanks.

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4 Beryllium

Re: USB Ports not working on XPS 410

This is what I did to get my USB ports working on my 410 when they suddenly didn't work. Hopefully, it will work for you.

 

  1. Shutdown your PC
  2. Unplug the PC from the wall socket or surge protector
  3. Press and hold the power button for 30 seconds
  4. Plug the PC back into the wall socket or surge protector
  5. Power on the PC
  6. Check mouse and keyboard

Studio XPS 435T/9000 (His)
Inspiron 1720 (Hers)
Inspiron 530s (Server)

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Re: USB Ports not working on XPS 410

keithg2,

 

Wow, you made my day. Everything worked after trying your suggestion. Now if I can just figure what I did to cause the USBs to stop working so I don't do that again. It sounds like this is becoming somewhat of an epidemic.

 

Thank you so much for your help and quick response. You have been great.

 

eberger1964Smiley Very Happy

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Re: USB Ports not working on XPS 410

I would also like to thanks you keithg2. It fixed my USB port failure on my XPS410 in about 1 minute.  The time was a few seconds to power down and unplug, 30 seconds to hold power button in and the time it took to power back up.  I had the same problem as eberger except my monitor does not have USB ports so I had no USB ports that worked.  It it hard to find a solution when you have no input devices. This fix was on page 8 I hope this brings it back to the top and Dell will pick it up as a fix in their Technical Support Database.

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5 Iridium

Re: USB Ports not working on XPS 410

Why does this thread have two pages - each with just three posts in it?

 

And eberger1964:  You're meant to highlight the post which answered your question - i.e. keithg2's... not your own post, because he won't get the (rightful) credit for providing the solution emoticon.Idea.title

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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Re: USB Ports not working on XPS 410

Keithg2 - My son's xps 410 quit working after a power outtage. The hard drive and bays all start running but  no luck on the USB ports and no video. I've tried your solution for the USB ports but that hasn't worked so far.  I spent 2 hours with Dell taking out the memory, the internal modem, etc. and they said it was the mother board. I'm still thinking it might be the fancy video card my son had Dell install when they built the machine, Any ideas?  thanks.......

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5 Iridium

Re: USB Ports not working on XPS 410

Welcome to the forums slines emoticon.Yes.title

 

 

You really pught to have started your own thread.

 

Anyways...since you're still able to power the system up, it would suggest the PSU is OK?

So... however unlikely a reason... have you tried reinstalling drivers again... primarily the chipset and graphics drivers?

If you have... or doing so doesn't make any difference... then it could well be that either the motherboard or graphics card were toasted by the power outage emoticon.Sad.title

 

I personally think something on the motherboard would go, before the graphics card was taken out?

The easiest way to confirm it, would be to replace the graphics card (even if you have to borrow one from a friend - temporarily), with a known working card.

If it still doesn't display anything, then it's likely the motherboard has indeed blown emoticon.Confused.title

 

 

This last bit is going to sound like advising somebody to shut the barn door, after the horse has bolted - I know, but...

this helps illustrate perfectly, how important having the system running through a UPS (uninterruptable power supply) is emoticon.Idea.title

In the event of a power outtage, they keep power going to the system, long enough for you to be able to save whatever it is you're working on, and probably long enough to backup your important files/data as well (the better/more expensive ones offer 15 - 30mins of power - maybe more nowadays).

Perhaps more importantly... they also help prevent damage from power surges.

 

I personally have my (working) PC's, connected to their own individual 625VA Belkin Regulator Pro Gold Series.

And the UPS (plus all the peripherals I use as well - i.e. monitor, printer, external hard drives etc) are connected to Belkin 7-Socket SurgeMaster GOLD Series surge protectors!

Given how much it cost me to build the systems (both are gaming rigs), I would bawl uncontrollably if components were to be taken out due to a power surge/outtage emoticon.Surprise.title

Hence my 'belt 'n' braces' approach to power protection!

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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2 Bronze

Re: USB Ports not working on XPS 410

I'm here to report my XPS 410 USB port failure as well.  Its been going on and off for about a year and a half.  I called Dell last week and they told me that it was most likely corrupt files in the OS (Vista Home Premium) so that I had to reformat.  I reformatted.....and its STILL happening as I speak.  I'm going to try Keith's fix and I pray to GOD it works.  I do have a feeling though that its a motherboard issue but we'll see.  Thats for the help everyone!

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2 Bronze

Re: USB Ports not working on XPS 410

Well, I tried Keith's method and it didn't fix the problem.  I called Dell tech support again and they asked me if I had upgraded my BIOS and I hadn't.  I upgraded it and told him that I hope this clears up the problem but if it doesn't, I am most certain that its a bad motherboard.  He agreed and told me when he calls me back tomorrow, if the problem is still occurring that they will send me a new motherboard.  As soon as I got off the phone with him......my USB ports failed and keep continuing to fail.  This problem here for me is most def a motherboard problem!

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Re: USB Ports not working on XPS 410

I would like to express my appreciation for the solution offered in this thread.  It worked for me. 

Now a complaint.  It is only because someone else posted to this thread just prior to my getting on line that I found it.  I'm new to this forum, and I posted my problem last night.  I cannot find my own post today--only way I could figure to find it was to do an advanced search on my user name.  But I got no matches .   Go figure. 

This forum is not user friendly!  I have used many different forums for software products I use and they are all easy to search and use.  This forum is not.

 

 

 

 

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