mason_mason
1 Copper

Upgraded video card, lost my audio devices

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Hi, I'm running a Dell Precision T5400, and I upgraded my video card from Nvidia GeForce GTX 380 to an Nvidia GeForce GTX 480.  Now I have no audio.  The Audio control panel applet claims I have no audio hardware.  In Device Manager my Sound, video and game controllers list the following:

NVIDIA High Definition Audio (4 times)

Audio Codecs

Legacy  Audio Drivers

But there is nothing showing an issue or a problem, it's like the physical audio device just disappeared.  Since the OS doesn't even see anything to have a problem with, I have no idea how to troubleshoot further.  I suspect the NVIDIA HD Audio is because the system now expects to transimit audio over HDMI?  Just a guess.  Has anyone seen this before? 

Mason

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ask_minh
1 Copper

Re: Upgraded video card, lost my audio devices

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Change Integrated Audio settings in BIOS from "auto" to "on".  By selecting "on" it makes the sure the onboard audio is being recognized and used as a primary.

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14 Replies
7- Thorium

Re: Upgraded video card, lost my audio devices

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Hi Mason,

The nVidia audio drivers are only for HDMI output. You need to install the drivers for your audio adapter. Go to downloads to get the most current version (hint, click Support above to get to downloads).

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Masi_GC
3 Argentium

Re: Upgraded video card, lost my audio devices

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Hi Mason_Mason,

That is correct. Since your GTX 380 has a full HD audio device, it installed itself along with the video as the default video device.

Go into Control Panel and find the Sound applet. Then change the Default to your other audio device.

Masi_GC

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mason_mason
1 Copper

Re: Upgraded video card, lost my audio devices

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Thank you for replying.

I cannot change the defaults as everything in the Sound applet is greyed out.  It is telling me "No Audio Device" under the volume tab, and "No Playback Devices" under the Audio tab.  (Windows XP, forgot to mention that at start).

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mason_mason
1 Copper

Re: Upgraded video card, lost my audio devices

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osprey4:

I'm going to assume you didn't mean your "hint" to be derisive.

The support site has "ADI 198x Integrated HD Audio" which is SoundMax, and fails to install, since "operating system is not supported by this software"

It also has a download for "Sound Blaster X-FI XtremeGamer" which is not my model.

I cannot even tell you what my model is since there are no audio devices even listed anywhere, as I stated.

Thanks

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mason_mason
1 Copper

Re: Upgraded video card, lost my audio devices

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Also I can't just take the unpacked SoundMax drivers and manually apply them since there are no items in Device Manager with which to point at drivers.  This is what confounds all my traditional troubleshooting steps, there is no physical item listed in the OS with which to work.

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mason_mason
1 Copper

Re: Upgraded video card, lost my audio devices

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And I'm an idiot, I had OS set to Vista when I downloaded.  I've tried this install before but wasn't able to get it to work, I tried again just to get exact results for you.

Apparently I need all the hints I can get   😛

When I run the XP version of the SoundMax installer it blocks me telling me:

---------------------------
Installation failed!
---------------------------
The audio driver files do not support your computer hardware.

Note: If you uninstalled audio software without restarting your PC, restart now, then run this setup again.
---------------------------
OK  
---------------------------

So this is not because I have the wrong package (as I thought the first time I did this) but because the actual device is no longer listed or visible to the OS?

 

 

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7- Thorium

Re: Upgraded video card, lost my audio devices

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Thanks for the update.

There's a little gadget called Belarc System Advisor that will identify your specific audio hardware. Try that.

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mason_mason
1 Copper

Re: Upgraded video card, lost my audio devices

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This is what Belarc reports:

NVIDIA High Definition Audio (4x)

 

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7- Thorium

Re: Upgraded video card, lost my audio devices

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Ok, not too helpful. emoticon.TongueTied.title

Do you see any question marks in device manager?

I see two downloads for audio. The integrated audio driver and a Creative driver for some sort of gaming audio card. You can tell the difference by looking at the back of your system. The integrated sound ports will be in a square or rectangular group, 4-6 ports, while the Creative is an add-on card, and you'll see the ports in one of your expansion slots. See if you can tell which one you have.

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