lupoo
2 Iron

Re: Video blacks out occasionally for a few seconds

It happens when I have an IE8 window open and at the same time work with some files (small windows). Right when I enlarge the file windows the screen blacks out a few seconds before the computer restores again.

As said this happened 18 times since half dec.

Some guys re-installed Windows 7 without success, some installed an original driver from NVIDIA without any effect, some and I am one of them, installed the latest driver from the Dell site (available for my computer) But the XPS still blacks out now and then.

 

I want a working computer without all the surprises and wonder why "Dell specialists" are not responding to this thread..??

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tomkaren
1 Nickel

Re: Video blacks out occasionally for a few seconds

Same EXACT thing happens to me AshwinMudigonda

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TheShmoo
1 Nickel

Re: Video blacks out occasionally for a few seconds

My problems persist.  I thought the crashes were related a game, Borderlands, but I have run some benchmark tests - including the Video Card Stability Test listed in another thread here http://en.community.dell.com/forums/t/19265200.aspx.  These crash my system as well.  The video will either degrade where I have spots on the screen or other artifacts or the system freezes up completely.

I have tried uninstalling and reinstalling various NVidia drivers and found no solution.

I am currently on the phone with Dell Tech Support.  Their only option is to replace the card. 

They are mostly hung-up on the fact that is crashes during the gameplay; but I explained it happens when running several video benchmark apps.  My concern is not that I can't play Borderland; my concern is a spent $2500.00 on a machine that will run basic windows functions but anything requiring more intensive video support with fail in the future. 

Feels like I bought a lemon.

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look4uinmi
1 Copper

Re: Video blacks out occasionally for a few seconds

Yes.  As I said, it worked for me.  Not a single crash for a week now.

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Highlighted
lupoo
2 Iron

Re: Video blacks out occasionally for a few seconds

I also had not a single crash for ea perod of 5 days after re-installing the latest driver but this morning the computer blacked out again, for the 21st time. Opened IE and clicked on favorites.

I don’t recognize a pattern. The computer reports a video hardware error (a livekernelevent) Everything mentioned and recommended in this thread I have done. Still the same problem occurs.  Dell service……?????  

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lupoo
2 Iron

Re: Video blacks out occasionally for a few seconds

Found a younger Bios version (dec 2009) on the Dell website for the 435 MT. Should improve the compatibility of….? We will see if the flash will do the trick . Keep you informed..

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RanRuth
1 Nickel

Re: Video blacks out occasionally for a few seconds

I had the same problem with my brand new Studio XPS 8000.  I just spent 1 hr 45 minutes on the phone with a Dell tech.  It is a hardware problem.  They will be sending someone out to replace my video card.    I'm hoping the replacement later this week will fix my problem.  

I'm betting if you look in your computer's Event viewer under Computer - Manage you will find a message similar to your message referencing display driver nvlddmkm.   We aren't the first - this has been a problem with nVidia for several years from looking on Google and the Dell Community for "nvlddmkm". 

Call Dell.

 

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look4uinmi
1 Copper

Re: Video blacks out occasionally for a few seconds

Hi RanRuth

I think your problem might be a slightly different one . . . which often involves a blue screen of death and a "nvlddmkm" error.   Most of the problems here involve a temporary black out and "recovery."  I hope the new card works for you.  At least you didn't waste a couple of days reloading windows and all your apps.  I still think the problem is video card driver related.

DOESN'T ANYONE AT DELL READ THESE BLOGS?  It sure would be nice to see a definite fix for this problem.  Again, since I did a clean install (reboot after uninstall) to the 11/09 nVidia driver, I've not had the problem (it was occuring about 10 times a day prior to that).

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dmspen
1 Nickel

Re: Video blacks out occasionally for a few seconds

Chalk up another one...I have the Dell XPS 9000/Win7 HP/nVidia GT220. I got it around Dec 16th. I've had this identical dropout issue too, athough it's only happened a few times.

However, when on Facebook and playing farmville (no laughs), often the screen will just go black when playing in full screen mode. A reboot is required to get the video back. Farmville is a flash based game and I wonder if there's a correlation.

I'm running my Dell ST2410 monitor via hdmi.

I wish they would have gone with ATI...

For those interested, nVidia just posted a new driver for the GT220, it's version v196.21 dated Jan 19, 2010. Who's gonna give it a try?

http://www.nvidia.com/object/win7_winvista_64bit_196.21_whql.html

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ladlse
1 Nickel

Re: Video blacks out occasionally for a few seconds

Ten minutes ago I wrote this, which is now outdated by dmspen's info:  Equipment - Dell Studio XPS 435T/9000 with Nvidia GeForce GT220 1024MB video card.  Since receiving the Dell in December, the screen would go black for a few seconds before recovering.  The computer reported a video hardware error (a livekernelevent) and continued as if nothing had happened.  Occasionally I was able to replicate the sequence by grabbing the edge of a pane and attempting to increase or decrease the size.  I experimented with different progam panes, e.g., IEx64, Firefox, MSWord2007, Audacity, and the results were the same.  Following several suggestions in this thread, I first
downloaded v195.62 (11/26/2009 release) driver directly from the NVidia site.  Then I found the GT220 in the computer's Device Manager and deleted the current driver.  Then rebooted and did the same thing several times until the old generic VGA driver appeared in the Device Manager.  Only then did I click the NVidia downloaded program to install the latest drivers.  Since rebooting yesterday afternoon, I have been unable to replicate the screen blackout problem.  Perhaps it is fixed.  I'll continue to watch and will post again if it reoccurs.

FWIW, an hour ago I updated the computer bios from A13 to A14. Don't know what impact that will have, if any. 

Guess I'll violate "If ain't broke, don't fix it" and download the new v196.21 driver.  Maybe it will fit better with bios A14????

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