ZetaNine
2 Bronze

Re: Video blacks out occasionally for a few seconds

I just wanted to offer everyone here an update, and let you all know I have been following this thread with great interest, as I too fell victim to this issue.

I took delivery of my XPS 8000 last week, and right out of the box... I experienced the exact same issues many of you are having...as well as a few more.  It became quite apparent the major culprit was directly linked to the Nvidia G220 card...and after talking to tech support, they seemed to recognize this issue with my system and quickly offered a return, which I accepted.

I was talking with a sales person today, and I purchased the XPS 9000...and when it got time to order my preference in a video card, I told the salesman about my issue and why I returned my computer.  He immediately knew exactly what I was talking about when I told him I did NOT want an Nvidia card.  They apparently had so many issues with this, that if you all notice now, there is no more "XPS 8000" systems. They are re-branding them 8001...and indeed, the culprit was in fact the Nvidia G220 cards.......which Dell is no longer installing in ANY system.

So there you have it.  Dell was indeed aware of this issue...and they are no longer offering the problem card...nor the XPS 8000's any more.

I hope this clears it up for everyone.

 

0 Kudos
Michial
3 Silver

Re: Video blacks out occasionally for a few seconds

I just ordered a an xps 8000 from their refurn sale on Friday the 14th of January.  It came with a gt 220 card.  I would assume this was fixed (hence the refurb) and they would not re sell it unless that was the case.  I have only used it for a few hours.  Should I return it or request a different gpu, knowing their current position on the card?  What other cards which are better can I put into it without having to upgrade the psu?  I am not a hardcore gamer but would like a good video card.  Thanks for your help.  One prob Ive found is the wireless does not hook up to the network even though there is a wifi card with two antennae? 

0 Kudos
ZetaNine
2 Bronze

Re: Video blacks out occasionally for a few seconds

there is no "fix" for the GT220 card.  Dell has/is returning them to the manufacturer.  call your salesperson and request a return as they are doing for this for others.  They have dumped the XPS 8000 for the XPS 8100..because of this.  Unless there is some kind of "accept as-is" with refurbs...I have no idea...but for the money...you TOTALLY need to jump on the XPS 9000 sale they have going on ..... and today is the last day.  i7 chip, 6 gigs of ram, a huge monitor, and a two year warranty for a grand. (check out their deal of the day section)

0 Kudos
Michial
3 Silver

Re: Video blacks out occasionally for a few seconds

I got the 8000 with 22 inch monitor, soundbar, 6gb ram,etc with tax and shipping for 950 total I hate to return it. Maybe it was repaired as nothing is wrong with it.

0 Kudos
ZetaNine
2 Bronze

Re: Video blacks out occasionally for a few seconds

why take the chance?  I hope you have an extended warranty....and best of luck

0 Kudos
dmspen
2 Bronze

Re: Video blacks out occasionally for a few seconds

I went online with Dell Tech Support yesterday about this issue. The rep used GOTOAssist to take over my PC. SHe checked the driver against the version that Dell has - they were the same - then went to the nVidia site and dowloaded and installed the latest driver. SHe said that only some of the GT220 cards were bad and it is due to a driver conflist. She said the new driver should resolve the 'driver stopped working' issue. We'll see. It sounds like this is the spiel they're supposed to tell everyone.

She basically had no response to my question about dropping the card from all Dell PCs.

Last night I was playing a stupid flash game on Facebook when my screen went black. I'm using the HDMI interface to my monitor. I've seen this before and I think it's a different issue as it only happens with this one particular flash game (Farmville - stop laughing!).

 

0 Kudos
mamamulla
2 Bronze

Re: Video blacks out occasionally for a few seconds

Yes, I was online with them yesterday too....they upgraded the driver and said I shouldn't have any problems...and of course, it did it again last night!  When I questioned about the card not being good...I got a "it's a good card and there arent' many problems with it".  uh uh.

0 Kudos
kylarice
2 Bronze

Re: Video blacks out occasionally for a few seconds

Ok, I'm a real beginner in my knowledge about power supplies.  What is the wattage of the power supply that Dell installs on the 8000?  and what are the GT220 requirements?  Where do you find the info for the Dell machines like that?  I to went thru Dell Tech Support, they updated my bios and the nVidia driver to the November version. I wonder if I should install the January version.  I still have the black out problem but it only occurs when the print preview window pops up.  Once I turn that function off, I haven't had anymore problems.  I haven't had the internet window, resizing issue like most here.  I'm wondering if my problem is connected with the old printer I have and its driver.  I have a new printer, but haven't connected it up yet to test this theory.

0 Kudos
ZetaNine
2 Bronze

Re: Video blacks out occasionally for a few seconds

kylarice.... to answer your power question on the 8000... 350 W PSU

0 Kudos
RanRuth
2 Bronze

Re: Video blacks out occasionally for a few seconds

I've been having this problem on my Studio XPS 8000 which I setup on Jan 9th.  It began happening the next day.  I called Dell, and the tech said they would fix it with a new video card.  She said a tech would come out to install it.  Today the card arrived by Fed Ex.  I called Dell, and they said I'm to install it myself.  OK, I can do that.  I asked if was the same model card - nVidia GeForce GT200.  They said it was.  When I protested and told the tech about the problems people are having - and that Dell has replaced the 8000 with the 8100 with a different video card, he went to do some research. He came back and told me it's happening to ATI cards too. 

He told me to put the new card in and try it.  If it doesn't help, I'm to call Dell back and give them my case number.  He didn't recommend downloading the latest drivers from nVidia.  If this card gives the same errors, I certainly may try getting the drivers directly from nVidia.  For now, I'm doing what Dell tells me with this card since  I've only had the computer it two weeks. 

I may have to wait a few days to see if the problem is fixed.  Mine doesn't go black every day.

Interesting - but not at all surprising - that every tech seems to have a different answer when we call in about this.

0 Kudos