2 Bronze

Re: Video blacks out occasionally for a few seconds

Dell are making MASS produced junk machines They no longer make machines for the customers specific / choice Reason for mass production – customers want machines as quickly as possible So dell now makes all the computers with same second rate internal components BUT – if you DEMAND a computer with your chosen specs – then they will do this but a large cost e.g My new XPS 8100 HAS THE Following XFX Radeon HD 5770 Graphics adapter - 1 GB - GDDR5 SDRAM Intel Core i5 750 2.66GHz Socket LGA1156 8MB L3 Cache Retail Boxed ... Microsoft Windows 7 Professional - 1 PC 6144MB (2x2GB) (2x1GB)1067MHz DDR3 D £165.69 Dvd drive Dvd drive £59.00 micros works 9 1100 (English pounds)
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2 Bronze

Re: Video blacks out occasionally for a few seconds

Dell are making MASS produced junk machines

 

That largely depends upon one's own tenacity.

I bought my "new dell" in july.  I returned it.  I tried yet again......the XPS 8000 had the video card issue........I returned it...

two weeks ago..........I received my third attempt....a new XPS 9000 with the works........and I have to tell you..........this machine is freakin SWEET!

if you have a problem.........get in Dell's face........early and often.......and fight the good fight.

eventually.........you will get what you want...or even better  😉

 

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2 Bronze

Re: Video blacks out occasionally for a few seconds

then they will do this but a large cost e.g My new XPS 8100 HAS THE Following XFX Radeon HD 5770 Graphics adapter - 1 GB - GDDR5 SDRAM Intel Core i5 750 2.66GHz Socket LGA1156 8MB L3 Cache Retail Boxed ... Microsoft Windows 7 Professional - 1 PC 6144MB (2x2GB) (2x1GB)1067MHz DDR3 D £165.69 Dvd drive Dvd drive £59.00 micros works 9 1100 (English pounds)

 

ummm..... I'm not good at conversion....but I think I got a far better deal..... you tell me... and if it's not too late....get my deal....

 


Studio XPS 9000, Intel Core i7-920 processor (8MB L3 Cache 2.66GHz)
9GB DDR3 SDRAM at 1066MHz
Dell Consumer Multimedia Keyboard, US
Dell 21.5 inch S2209W Full HD Widescreen Monitor
ATI Radeon HD 5870
750GB Serial ATA 2 Hard Drive 7200 RPM

Genuine Windows 7 Home Premium, 64bit, EnglishDell 1525 WLAN PCIe card with11n mini-Card & external antenna

2 year warranty

$1360.00

 

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3 Argentum

Re: Video blacks out occasionally for a few seconds

The first thing I did when I got my warranty replacement XPS9000 a month ago was to remove the nVidia GT220 (otherwise known as "junk") that came with it and replace it with an nVidia 9800GTX+ card that I had from another system.  I have not had a single video-related problem with this card in the system, and all my games run at full high graphics settings at 60FPS.  I've heard nothing but bad reports about the GT220 and I wouldn't use it at all.

As some others in this thread have stated, the Dell-supplied GTX260 is underclocked by Dell so that it will work with the puny 350W PSU in the 8000/8100. It will also work in the 9000 which has a 475 watt PSU, but why run an underclocked card at all.  Get a 9800 series card for your video.  They are relatively cheap, at under $200.00.  Yes, they are one generation old, but if you compare the two cards on the nVidia site, there's not a whole lot of difference between the GTX260 and the 9800GTX+.  This worked for me.  YMMV. 

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2 Bronze

Re: Video blacks out occasionally for a few seconds

I am in England

 

The dell xps 9000 is NOT available in England

 

After a week of talking on the phone – Dell said they will sell me a machine with:

 

 

Xps 8100

 

Intel 15- 750

 

Radeon hd 5770 card

6gb ram

 

Wind 7 pro

 

2 Xdvd drives

 

3YEAR mcfee

 

3 year full warranty

 

For (ENGLISH POUNDS) 1100

 

u.s dollars $2200

 

Yesterday the dell person rang and wanted me to agree straightaway with the deal

 

I replied on the phone I want time to think.

 

After reading the above – I think I am being OVERCHARGED

 

What do you say?

Thank you

 

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2 Bronze

Re: Video blacks out occasionally for a few seconds

I concur that is a WONDERFUL system configuration....but I too feel as you do...that when the deal is bad...people often try to push it on you and give you a time line.  the price is frankly about $300 to $400 too much...and that is including the warranty.

tell them they can keep mcafee.....it's best you demand as I did that it comes to you anti-virus free...because that clogs the system...and the first thing you can download...as I do...is AVG Anti-Virus...which is a wonderful program...and very small....and best of all...FREE.

The chipset and especially the video card are WONDERFUL....and unless you are a gamer like I am.... 6 Gigs of ram is fantastic.

I would simply tell them that you configured the system and added it up on the dell USA site..and found that that system was $300-$400 (US) cheaper.

Take the time to view that configuration step-by-step on the dell website there as if you were planning on making an online purchase...and see if that is the correct price point there.  I am just not comfortable with that much money for that system. you should not be either.

 

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2 Bronze

Re: Video blacks out occasionally for a few seconds

Update for anyone gathering information here: installing the driver on NVidia website dated late January did no good. I got about an hour and a half of hulu before it crashed again, throwing me into safe mode, forgetting settings, failing to recognize installed devices, freezing up, and other oddities.

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2 Iron

Re: Video blacks out occasionally for a few seconds

@ XPSinUSA

Just for the record: did you follow the procedure of first uninstalling the existing drivers one by one until Windows installs the standard VGA driver?

Because I did and didn't have any driver crashes since then with the January driver. (Vostro 430 4 GB  RAM, NVidia Gt220 1 GB, Windows 7-64 bit)

 

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2 Bronze

Re: Video blacks out occasionally for a few seconds

Thanks for the post. No, I did not - for several reasons. I elected to follow the instructions on NVIdia website, which didn't call for unistalling. My perhaps unfounded concern was that I could possibly make things worse by doing the unistall, and put me in a situation beyond my skills. So the uninstall/install may indeed be the lastin cure. As a regualar joe, I felt that researching and downloading the drivers from the manufacturers websiste was enough for me to consider and prove the card to be defective and get swapped out. I would be uncomfortable assuming things were fixed just because I had no issues for a month, or two. Hats off to you for the fix. All good - well except for this XPS, which has been nothing but grief.

Next firedrill - after the video crash, the second hard drive in RAID one config is 'functioning normally, but is being checked for errors'. OK, fine. After cycling through, next mornig it's DOA. Now, this is the REPLACEMENT hard drive installed by Dell, along with the new motherboard. Drive dead as a doornail, no rebuild. Optical drive not recognized, but Windows happily informs me that it has found a driver for it. No USB ports work until reboot, then only a few. Time for a replacement, I'd say. I don't know what's going on, nor do I care to. Buy a car, drive it off the lot. By a PC, plug it in.

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3 Silver

Re: Video blacks out occasionally for a few seconds

To start with..as soon you as you upgrade the OS for Vista 64bit to W 7 64 bit and you look into your logs there will be a lot of errors which have to be  attended to.

But the positive thing is that you won’t be the first one having that challenge  and all the solutions are on Internet (Google, Seven forums, Dell forums) An even better way is to do a clean install of W7. BTW: after doing so you still will find a lot of errors due to the fact that most of the drivers you got are original Vista drivers and Dell doesn’t provide W7 drivers for those machines. So you must look for newer drivers on the Internet (producers etc) if necessary.  

Back to the black outs…I used to have them every day and more than 40 in total since I got the computer in September 2009. After upgrading to W7 64 bit the situation got even worse. Next to the black outs and errors I got critical kernel errors and BSOD’s.

After calling the tech Dell replaced the video card by another GT220.II went for a clean install of W7 64 bit and upgraded all the drivers to the W7 level. Using Driver Max.  Despite that I kept having non critical errors which I have solved in the meantime (W 7 forums on the Internet)

I know it is ridiculous that Dell doesn’t provided you with a smooth working computer. But I can’t complain about their tech’s They gave me great help and fortunately I could solve all the OS and driver problems and challenges  myself.  Succes I am error free (for the time being:-)

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