2 Bronze

Re: Video blacks out occasionally for a few seconds

Update:  My Studio XPS 435T/9000 ran without a single "Display driver ......stopped responding ......" error message from 1/19/10 until 3/28/10 while using the 196.21 driver.  After the error last Sunday I updated to the 197.13 driver without further incidents.  FWIW, the 3/28 incident occurred while I was moving .jpg images from one folder to another, something I have done many times in the last two months.  However, I was unable to replicate the incident.

Dell Studio XPS 435T/9000, 8G Ram, i7 CPU 920@2.67,GT220/1024MB, Integrated Audio Dell S2209W Monitor with DVI cable, Windows 7 Home Premium 64bit, bios A14

0 Kudos
2 Iron

Re: Video blacks out occasionally for a few seconds

On March 23rd I wrote that I could reproducibly trigger the GT220 freeze by opening several simultaneous instances of mediaplayer classic and fiddling with the windows, sizes, etc.

 

In the mean time, I have installed the official 197.13 drivers over my  existing 196.21 drivers, and I have experienced no issues ever since. I was not able to reproduce the problem, even running more than 10 instances of MPC at the same time and playing around with the windows for several minutes. Although one should be very careful with statements about complex issues like this, it seems like finally the problem has been completely resolved by the latest driver update, at least in my case...

 

NVidia GT 220 1 GB RAM in  a Vostro 430 running Windows 7 / 64 bits.

 

0 Kudos
2 Bronze

Re: Video blacks out occasionally for a few seconds

Desmet, that is great news!  I haven't made the switch yet from my existing 196.21 driver, since I have not had a problem in over a week.  Once a problem does happen again, I will make the switch to the 197.13.

I have an XPS 9000, with 9 ram, and Windows 7 / 64 bits.

0 Kudos
2 Bronze

Re: Video blacks out occasionally for a few seconds

I installed the 197.13 driver and immediately got two computer freezes where the keyboard and mouse stop responding and I have to force a shutdown.   However, I have not gotten a blackout where you get the message that the display driver has stopped responding.  My triggers for a blackout was to use print preview or to play media on citrix.  I tried both and so far no issues.  Someone said that Hulu at full screen would trigger it, so I tried that.  No problems.  I'm not saying that the problems have gone away yet, because I have not used this driver long enough yet.

I read elsewhere on the forum that the computer freeze (no keyboard or mouse response) is actually a hd freeze.  But they were talking about xps laptops.  They pointed to a few possible culprits like Adobe Flash player 10.x or Sound Blaster.  My freeze didn't start until a month or two ago, so I thought it could be possible that could be Adobe.  So I uninstalled it and loaded in the beta version.  Time will tell if that fixed it or not.

But so far, I'm hopeful with the 197.13 driver.

 

 

0 Kudos
Not applicable

Re: Video blacks out occasionally for a few seconds

I also had the black out problem for a few months. Installed NVIDIA 197.13 driver and have not had any video problems since.

0 Kudos
2 Bronze

Re: Video blacks out occasionally for a few seconds

Just wanted to report back in that I haven't had anymore video blackouts with the NVidia card 'not responding' message and no more computer freezes!  Yeah!  This was with the update of the latest NVidia driver and uninstalling the Adobe Flasher Player 10xx I think it was called.  Its in my previous post.  but now everything is good.

0 Kudos
Moderator
Moderator

Re: Video blacks out occasionally for a few seconds

All,

We have verified on several captured PCs that the latest 197.45 fixes the issue.
Windows 7 32bit
Windows 7 64bit

Follow my instructions here to install the driver. Once finished, please post your results.

 



 

0 Kudos
2 Bronze

Re: Video blacks out occasionally for a few seconds

I had a volume degrade problem, as I have had in the past.  I called technical support, and they were able to fix it after a while.  I also have reported a problem with my external hard drive and the eSATA port on my XPS 9000 desktop.  I asked the tech to see if this was a software problem or not.  I had eliminated the port on the external hard drive, since I was able to connect the eSATA cable to a laptop.  Bottom line: the tech killed my mouse by mistake and could not fix the problem.  He tried to convince me that it was a hardware problem with my mouse.  I was on the phone with the tech for 4 1/2 hours.   If you ever tried to control a computer without a mouse, you know how difficult it is.

Afterwards, I connected my mouse to another computer, and it worked okay.  I took the other mouse from the other computer and tried to connect with the Dell desktop, but that did not work.  The next day another tech tried to help me by doing a system restore, which did not work.  He suggested that I reinstall Windows 7.  As for the eSATA problem, he suggested a new motherboard.  Since the external hard drive's USB and Firewire ports do work with my Dell, I rejected the new motherboard, fearing more problems.

During my conversations with both techs, they put me on hold many times for many minutes.  They were either consulting the manual or talking to their supervisor for advice.

Long story made short.  I paid a local tech guy I have used before to help me.  It cost me $225, but I have my computer working again. The Dell tech had actually caused the problem with the mouse.   I bought a three year contract with Dell, and I now have a low opinion of the qualifications of the techs.

0 Kudos
Not applicable

Re: Video blacks out occasionally for a few seconds

I am having the same problem with a new XPS 9000 with an ATI Radeon HD5770 graphics card.  Screen blacks out or gets filled with green blocks and if it recovers get the error message saying the Display Drivers stopped responding but have recovered.

 

Walked through steps of uninstalling and reinstalling drivers, upgrading drivers, etc,.  It still does it.  It doesn't seem to mater what I am doing.  About 10 minutes in even if nothing is open.  Most of the time it recovers, but occasionally it will freeze and sometimes restart.

 

Update 6/28/2010

After making the above post I was contacted by Chris M. from Dell with a link to a VBIOS for AMD Radeon 5770 dated 5/2/10.  I installed the updated BIOS and have had no problems for two weeks now.  Back to being a happy Dell owner.  Thanks Chris.


FYI the link to the VBIOS for AMD Radeon 5770 is:  http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R267410&formatcnt=0&libid=0&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=393372

Thank you,


0 Kudos
Moderator
Moderator

Re: Video blacks out occasionally for a few seconds

Are you in the Americas? Click my username, click Add as Friend, in the blank area I need the following, then click Send request -
Name:
Email Address:
Shipping address:
Phone number:
PC Service Tag number:
Reason: Ati 5770 Lockups

 



 

0 Kudos