1 Copper

Vostro 420 HRKR74J video problems with Win 10

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My trusty old Vostro 420 HRKR74J has recently ran into video problems with Win 10. I get the message Video TDR Failure, error code 0xc00000bd, ATIKMpag.sys. I tried updating the drivers but to no avail. Apparently I need to replace my ATI Radeon HD 3600 graphics card.

Can anyone advise:

1. What is the power consumption rating of this card in (watts)
2. Will a card with PCIe 2.0 fit slot.
3. Is there anything else I would need to consider?
4. Any recommendation of a card that is Win 10 compatible?

All/any assistance would be much appreciated.

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7 Plutonium

RE: Vostro 420 HRKR74J video problems with Win 10

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Computer Model Vostro 420

Shipping Date 3/9/2009

Country United Kingdom

The HD3600 card uses 75W.

PCI-E cards are the same slot for 1.0 and 2.0 and 3.0

K629C  GRAPHICS, 256, 3650

The Latest Drivers DO NOT WORK with HD 26XX 36XX 46XX 5XXX

as these are now legacy cards.




Something a bit newer






HD2000 HD3000 HD4000 cards use a legacy driver.

Any current driver will not work.

Also Catalyst Control Center is a DOTNET application so you have to install DOTNET 2.0 3.5 via control panel and then download the DOTNET 4.6 stand alone installer and install that BEFORE installing the legacy video driver.


This AMD CatalystTM driver version features Windows® 8 support for the AMD RadeonTM HD 4000, HD 3000 and HD 2000 series. Please note that the driver is not Microsoft® logo certified and only supports WDDM 1.1 driver level features.

You also have to re enable DOTNET and Legacy Direct play.

You also need directx June 2010.

You download the file, extract to a folder and run dxsetup.exe

Download details: DirectX End-User Runtimes (June 2010)



Any card like HD2000 3000 4000 series cant use the current driver.

Only the legacy Driver works.

X86  32 bit




X64  64 bit



The HD2400 uses legacy drivers and the ATI Auto detect tool will not work with it.   

AMD Catalyst 13.1 Legacy drivers

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1 Copper

RE: Vostro 420 HRKR74J video problems with Win 10

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Thanks for your very detailed response. You've been a great help!

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