Desktops General - Read Only

[jivauk]

When playing video (eg YouTube or DVD or local mp4 files) or listening to audio (eg mp3) the sound stutters occasionally - usually after maybe 15 to 30 seconds of playing. Then it plays some more and stutters again. Occasionally (but rarely) I can play a file to the end without problem, but that would be the exception rather than the rule.

This is most frustrating - I bought the Vostro to replace my previous PC (lesser spec, but managed to play video and audio without problem) as I wanted to improve my video and audio editing and playback capabilities.

Any assistance would be appreciated.

Jimmy

System spec below:

__________________________________________

Vostro 470
Win 7 Pro 64-bit SP1
Intel i& 3770 Ivy Bridge
8 GB dual channel DDR3 RAM
Dell 0YJPT1 motherboard
nVidia GeForce GT640 1024MB Graphics card
2 x Dell U2412M 24" monitors at default 1920 x 1200 resolution
RealTek High Definition Audio - line out connected to HiFi amp
System drive: Seagate SATA III 1 TB
Data drive: Hitachi SATA II 2TB
CD/DVD RW optical drive
CD/DVD RW and BD-RE optical drive

[DELL-Vikram M]

Hi Jimmy,

Please check the speakers with any other system to make sure they are working fine. I will recommend you to uninstall and re install audio driver:

• Click on 'Start' and right click on 'Computer'.
• Click on 'Manage' and click on 'Device Manager'.
• Expand 'sound, video and game controllers' and right click on each entry listed and click on 'uninstall'.
• Once the driver is uninstalled, click on 'Start' and click on 'Control panel'.
• Click on 'Programs and features' and look for the application by the name ‘Realtek’.
• Right click on it and click on 'uninstall'.
• Restart the system.
• Click on the link: http://dell.to/PTg1ov
• Click on 'Download Now' and select 'Single file download'.
• Click on 'Continue'.
• Click on 'Save' and save the driver on the desktop.
• Right click on the driver from the desktop and click on 'Run as administrator'.
• Install the driver following the on screen instructions.
• Restart the system and check if the issue is fixed.

You can also update the BIOS in case the issue still persists:

Note: Please save any unsaved data as your system will restart automatically after updating the BIOS. Disconnect all the external peripherals like printer, camera, scanner, external hard drive, flash drive etc. Also, the battery should be charged 10% or above.

• Click on the link: http://dell.to/TYYD26
• Click on 'Download Now'.
• Select 'Single-file Download' and click on 'Continue'.
• Click on 'Run' and follow the on screen instructions.

Keep me updated. Please reply for any further questions.

[jivauk]

Thanks for the detailed response - so far, it seems to have done the trick... just one query (re Bluetooth) see below:

Please check the speakers with any other system to make sure they are working fine.

Checked the amp and speakers with mobile phone/mp3 player using same cable:

  No problems with either YouTube video, local video or mp3 playing

Also tried using the headphones socket at the front of the Vostro:

  Same problem as using the usual audio out (green) at the rear

 I will recommend you to uninstall and re install audio driver:

• Click on 'Start' and right click on 'Computer'.
• Click on 'Manage' and click on 'Device Manager'.
• Expand 'sound, video and game controllers' and right click on each entry listed and click on 'uninstall'.
• Devices listed were:
•   Bluetooth Audio Device
•   Intel(R) Display Audio
•   NVIDIA High Definition Audio
•   Realtek High Definition Audio
• Uninstalled them all according to your instructions
• Pop up box offered 'Delete the driver software for this device'
• I ticked the box before selecting [OK]
• Device Manager no longer lists the audio devices
• Once the driver is uninstalled, click on 'Start' and click on 'Control panel'.
• Click on 'Programs and features' and look for the application by the name ‘Realtek’. Nothing with name Realtek in the list, either in 'Name' or 'Publisher' column
• Right click on it and click on 'uninstall'.
• Restart the system.
• Click on the link: http://dell.to/PTg1ov
• Click on 'Download Now' and select 'Single file download'.
• Click on 'Continue'.
• Click on 'Save' and save the driver on the desktop.
• Right click on the driver from the desktop and click on 'Run as administrator'.
• Install the driver following the on screen instructions.
• Pop up box showing
• 'Device driver software was not successfully installed' and then
•   NVIDIA High Definition Audio [Green tickmark] Ready to use
•   High Definition Audio Device [Green tickmark] Ready to use
•   High Definition Audio Device [Green tickmark] Ready to use
•   Bluetooth Peripheral Device [Red cross] No driver found
• I clicked the [Close] button before restarting the system
• Restart the system and check if the issue is fixed.
• Device Manager now shows only three items under 'Sound, video and game controllers':
•   High Definition Audio Device
•   NVIDIA High Definition Audio

    Realtek High Definition Audio

  Under 'Other devices' there is

    Bluetooth Peripheral Device with a yellow warning sign

  Double clicking this entry I get a pop up box showing the status as:

    The drivers for this device are not installed. (Code 28)
    There is no driver selected for the device information set or element.

Initial tests following the above are VERY encouraging:

2 x YouTube videos OK

XBMC audio server mp3 playback OK

Local hard drive wav file playback OK

Local hard drive mp3 file playback OK

Local hard drive mpg video playback OK

Thanks for your help - it is very much appreciated. I'll monitor this for a few days and report back.In the meantime I'm not sure what to do (if anything) about the Bluetooth device.

Jimmy

[DELL-Vikram M]

Hi Jimmy,

I am glad that the audio issue is fixed. Please install the below driver(s) depending on the wireless/bluetooth card your system has:

Dell wireless 1704 wireless/bleutooth combo card: http://dell.to/UFr2wy
Dell wireless 1703 wireless/bluetooth combo card: http://dell.to/ZOLn1t 

Please reply for any further questions.

[jivauk]

Sorry to have been away for a while.

Update on the situation is:

1. The audio problem seems to be resolved - many thanks for that!

2. I checked online via my Service Tag and ascertained that the 1703 card is the one in my Vostro.

Even after downloading and installing the 1703 wireless/bluetooth combo card driver, I still have not solved that one.

Start > Computer > Manage > Device Manager shows under 'Other devices' an entry for 'Bluetooth Peripheral Device' with the warning symbol next to it.

Double-clicking the entry shows

Device type: Other devices

Manufacturer: unknown

Location: on Microsoft Bluetooth Enumerator

The Device status box shows:

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

Can you help in resolving this?

Many thanks

James

[DELL-Vikram M]

Hi James,

 I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag on a private message so I may check which wireless card has been shipped with your system. You could also click on Start Conversation to send a private message.

Please reply for any further questions.

[jivauk]

I have accepet the friend request and have sent you my Service Tag ID.

Because the audio problem was resolved (thanks for that!), I did not try updating the BIOS. Should I try that and attempt re-installation of the Bluetooth driver? Or should I leave things as they are for now?

Regards

James

[DELL-Vikram M]

Hi James,

Thank you for sharing the Service Tag. I will recommend you to right click on the Bluetooth entry under 'Other Devices' and click on 'uninstall'. Once done, restart the system and open ‘Device Manager’. Right click on the Bluetooth entry and click on ‘Update Driver Software’. Click on ‘Browse my Computer for driver software’. As seen in the below picture, copy and paste the path in the window:  C:\dell\Drivers\MMX1J\BT_Device_Driver\64

Once you paste it, click on 'Next' and the driver should get installed.

 

Note: You may click on the image to enlarge it.

Keep me updated. Please reply for any further questions.

[jivauk]

I really appreciate your sticking with me on this... I followed the steps exactly and got a pop up window

Windows was unable to install your Bluetooth Peripheral Device

Windows could not find driver software for your device.

If you know the manufacturer of your device, you can visit its website and check the support section for driver software.

The only option then is the [Close] button.

The contents of my C:\dell\Drivers\MMX1J\BT_Device_Driver\64 folder are:

atheros_bth.cat   29/12/2011   Security Catalog       8KB

atheros_bth.inf    29/12/2011   Setup Information      5KB

btfilter.sys            29/12/2011   System file            536 KB

James

[DELL-Vikram M]

Hi James,

I apreciate your efforts. Have you conected any device to your system via blue tooth? I wil recomend you to uninstall USB Root hubs and blue tooth peripheral device in device manager:

• Click on 'Start ‘and right click on 'My Computer'.
• Click on 'Manage' and click on 'Device Manager'.
• Expand 'Universal Bus Controller' and right click on each entry named as 'USB Root Hub' and click on 'uninstall'.
• Once done, uninstall blue tooth peripheral deive from 'Other Devices'.
• Restart the system and let me know if you still see the same entry under 'Other Devices'.

If so, right click on blue tooh peripheral device and click on 'Properties'. Then select 'Details' tab. Select Hardware ID by expanding the Device description Drop down menu. Below is the pictur which shows how you will find the hardware ID:

Keep me posted. Please reply for any further questions.