Warranty issue

Did you register it when you bought it? According to this (quoted from Dell's online warranty info.) the warranty should indeed start on the purchase date. (though I guess it doe snot specify if they mean the date YOU or Wal Mart purchased it....)

Perhaps there is a place in the registration process to input your purchase date... Good luck.

COPIED FROM DELL WARRANTY INFO>>>>>>>

DELL-BRANDED WARRANTIES AND SERVICES ARE EFFECTIVE WHEN YOU HAVE TRANSFERRED THE OWNERSHIP OF THE PRODUCT INTO YOUR NAME, ALTHOUGH THE WARRANTY PERIOD COMMENCES ON THE DATE OF THE PURCHASE. YOU MAY FIND THE INSTRUCTIONS FOR HOW TO TRANSFER OWNERSHIP INTO YOUR NAME IN THE DOCUMENTATION FOUND WITH YOUR COMPUTER OR BY VISITING http://www.dell.com/register.

I went and tried to register and I got a failed transfer. There was no place to input my purchase date either. If you ask me this is a dell issue and they are not honoring the 1 year warranty that came with the system.

Was that transfer attempted when it was new?

I am guessing, but it may be possible that if the one year was beyond the only date Dell had (when they sold it to Wal Mart), that may have caused the failure to transfer....

Just a guess there. Good luck, and let us know how you resolve this.

Good Luck and post back if you have any progress. I bought a Dell Inspiron system a local Best Buy store and Dell will not even talk to me. I was told by supervisors that ALL of my service has to go through geek squad (best buy's service dept.) Poor...Poor...Poor... service. I will not buy dell again if they are going to refuse to support their products only because I did not mail order through them.

Best Buy Dells are only warranted at Best Buy. While that fact is published, people expect a Dell to be warranted through Dell. I recommend against buyng a Dell there for that reason.

jratt... There was supposed to be registration information in the box when you got it. Good luck. It's kind of an awkward spot, as Dell sold it on the 5th of October. Wal Mart then resold it  to you after some of the warranty was gone, so I understand Dell's reasoning that it is a Wal Mart issue. I think the registration process takes care of that for most people, but since that was not done here, I don't know who (if anyone) will ultimately get this worked out for you.

Have you tried the Unresolved Issues form - see link at the bottom of this page. That works well for many who need to get their issues looked at more closely.  Again, good luck.

Thanks for your replys, I have tried the unresolved issues, and it will not let me submit it because I do not have a valid order number, so I guess I am just totally out of luck.

I think that happens when people do not register it....

Wow, that really . I was thinking about buying a new dell from wal-mart. But, with that being said, maybe not. My father got one from wal-mart, the XPS, so far no problems with his system. I wonder how many people have had this happen?

here's another: they to bought a computer at wal-mart and the warranty started when walmart purchased the system

http://www.dslreports.com/forum/r19595834-Dell-Warranty-when-purchased-at-Walmart

Look WAY at the bottom of this pa

I think that something needs to be done except putting it in small print somewhere that looks like a speck of dust. I will NEVER buy another dell period and will advise everyone I see to NEVER buy one! Sad thing is, I am a corporate IT manager and was thinking about switching over to dell as our main computer line, was going to order over 500 systems on the first order, but not now!

Look WAY at the bottom of this page, the small print in the links at the very bottom.

Good luck.