Where is Dell's customer service?


I bought a Dell XPS630 in October, I had to order via phone as online wouldn't let me have the TV tuner and the dual graphics card. I spoke to Waris and he took my order, I upgraded on a few things including the processor from Q9400 to Q9450 (£100).

I was promised an email that day confirming my order and all I needed to do was reply and the order would be placed. I received no email, I called 2 days later and was told my PC was on its way. Great I thought and the PC arrived but when my invoice arrived it showed that the processor was the Q9400.

Since the 24th October I have called, left messages and been promised a call back, I have emailed my account manager and his manager and used the unresolved issue option on this website. But no one has got back to me at all!

I find it amazing that a company like Dell has no interest in keeping new customers happy.

Does anyone know how I can complain and actually get a response?




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4 Replies

Re: Where is Dell's customer service?

Click on the Unresolved issues at the bottom of this page. They'll escalate your reply.





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Re: Where is Dell's customer service?

Hi Rick,


Thanks but I have done that twice already, its all a bit frustrating really!

I'm also going to write to the head office here in the UK but not sure if that will do anything.

But I am really running out of options.

1 Copper

Re: Where is Dell's customer service?

I agree. Dell has changed in customer service over the past 5 yrs. I am extremely happy with their systems but not with their customer service. I guess they don't want to keep their new or old customers happy anymore. Sad really....

4 Ruthenium

Re: Where is Dell's customer service?

If you can't get the problem resolved via telephone calls, you could write to:

Customer Relations Dept
Dell House
Milbanke House
Berkshire RG12 8TF



I'd suggest sending it via recorded delivery if you do  

And I reckon you should 'name names' in this instance - i.e. all the reps you've spoken to on the phone.

Customer relations may subsequently make a few phone calls of their own, hopefully resulting in follow-up calls to you (for a change)!?

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!


XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)