I bought a Dell XPS630 in October, I had to order via phone as online wouldn't let me have the TV tuner and the dual graphics card. I spoke to Waris and he took my order, I upgraded on a few things including the processor from Q9400 to Q9450 (£100).
I was promised an email that day confirming my order and all I needed to do was reply and the order would be placed. I received no email, I called 2 days later and was told my PC was on its way. Great I thought and the PC arrived but when my invoice arrived it showed that the processor was the Q9400.
Since the 24th October I have called, left messages and been promised a call back, I have emailed my account manager and his manager and used the unresolved issue option on this website. But no one has got back to me at all!
I find it amazing that a company like Dell has no interest in keeping new customers happy.
Does anyone know how I can complain and actually get a response?
Click on the Unresolved issues at the bottom of this page. They'll escalate your reply.
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
Thanks but I have done that twice already, its all a bit frustrating really!
I'm also going to write to the head office here in the UK but not sure if that will do anything.
But I am really running out of options.
If you can't get the problem resolved via telephone calls, you could write to:
Customer Relations Dept
Berkshire RG12 8TF
I'd suggest sending it via recorded delivery if you do
And I reckon you should 'name names' in this instance - i.e. all the reps you've spoken to on the phone.
Customer relations may subsequently make a few phone calls of their own, hopefully resulting in follow-up calls to you (for a change)!?
From experience, I've found that: “Beauty is in the eye of the beer-holder”!!
Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)
230W AC Adapter / 9-cell Lithium-Ion Battery
Windows 7 Home Premium (64bit)