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Where is bundled software located on new XPS?
I recently purchased a XPS 8700 WIN 8.0 that only came with a driver disk. I had PowerDVD software installed as bundled software. The first time I ran it last week, it suggested I get the free updates. When I downloaded the updates, PowerDVD would not install. I got no help from CyberMedia and I have been waiting a week for a reply from Dell Support. I just want to know, how can I reinstall what I had originally? I believe it was version 10. Since newer computers do not come with software discs, it must be on the hard drive. When I go to the Dell Support website to download the software, I just get stuck and no preinstalled software shows up under my service tag. Ideas??
bsell65
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December 9th, 2013 11:00
You will have to redo the system. Restart the system and press the F8 key. Everything that was on the hard drive will be re-installed.
boreal
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December 23rd, 2013 12:00
I assume everything I have added to the hard drive will then be wiped out? If so, It isn't worth it. Thanks anyway.
RoHe
10 Elder
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43.5K Posts
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December 23rd, 2013 16:00
You could try a System Restore to last date available before you tried to update. (NOTE: NOT a System Reset or System Refresh)
Restore shouldn't affect personal files but always good to back up on external media first.
Read this.
boreal
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December 24th, 2013 14:00
I'll give it a try. But I'm not sure I have a restore point that far back.
Philip_Yip
7 Technologist
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December 24th, 2013 15:00
If you purchased it as additional software when you customised your system prior to purchase the installer should be available from the Dell Digital Delivery Application:
http://ftp.dell.com/FOLDER01697861M/69/DellDigitalDelivery.2.7.1000.0_setup_ZPE.exe
Otherwise if it was prebundled without additional/optional purchase, it should be in My Dell Downloads:
https://smartsource.dell.com/Web/Welcome.aspx?ReturnUrl=%2fweb%2fmain.aspx
Use 32 Bit Internet Explorer on the desktop when using My Dell Downloads.
boreal
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December 29th, 2013 13:00
I had no luck earlier with Dell Downloads - the site didn't work right - I just keep getting caught in loops that don't take me anywhere. I only tried Firefox & IE - but I don't know if it was 32 bit or 64 bit. I am guessing 64 bit. How can I tell what version I am running?? About IE doesn't specify 32 or 64 bit. But I do have a 64 bit system.Why is the website so picky anyway??
BTW, out of frustration I went online and purchased the software outright. So now I am just trying to figure this problem out....
Philip_Yip
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December 29th, 2013 18:00
Launch iexplore.exe from the C:\Program Files (x86)\Internet Explorer folder.
boreal
8 Posts
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January 13th, 2014 09:00
Still no luck with IE 32-bit. I go to the download center, they ask me to sign in, I do, then I'm back to the start page, they ask to sign in, I do, then it's back to start again.